I co-founded Cape Cod Computer Specialists (CCCS) for my passion and desire to help individuals and businesses with their technology and IT needs. Since inception, we have provided service to thousands of happy customers. Over the years I provided active leadership, operations management, engineering, sales, marketing, and other roles flexibly as needed. I am grateful to have gained experience in a variety of different roles throughout my journey with CCCS. A holistic insight into the end-to-end operations of a business.I have since stepped back from the business to explore other opportunities.Roles & Accomplishments•Leadership – Provided organizational leadership and vision to a bootstrapped startup. Motivated and grew a small but capable team.•Operations Management – Oversaw day-to-day management of operations. Supervised and managed employees. Worked to implement the vision and strategy through systematic action, strong communication, customer service, and problem solving skills. Detailed and implemented 100s of policies, processes, procedures, and controls.•Solutions Architect – Developed solutions tailored to meet the needs and requirements of both customer and company; including service offerings, projects, and roadmaps to tackle long term strategy. Frequent customer lead engagement and pre-sales engineering.•IT Service Delivery Manager & IT Project Manager – Managed and coordinated the delivery of over $1,000,000 in IT projects & IT services.•Network Administrator – Administrated the management and cybersecurity of 1000s of networks and endpoints including computer systems, servers, software applications, email, domains, and more.•Systems Engineer – Skillfully performed 10,000+ hours of projects and services for company, clientele, and end-users. Performed professional services such as custom projects & deployment, new client on-boarding, break/fix support, computer repair & upgrades, wired & wireless networking, training, consulting, etc.•And more

Program Assistant and Student Instructor (SI) for NSA GenCyber program teaching youth about Cybersecurity fundamentals.

Initially hired as a Computer Technician. Over time I dynamically and flexibly took on additional responsibilities and duties as needed. My role at times expanded into business development and growing various aspects the company's identity.Responsibilities•Repaired and refurbished electronic equipment (computers, servers, etc.).•Professionally photographed inventory using lighting studio.•Processed and edited photos (Adobe Lightroom).•Performed inventory management of items.•Pulled and packed items for shipment.

• Upgraded the school's IT infrastructure over the summer ahead of the impending school year.• Deployed new workstations, expanded school's network, and maintained existing equipment.• Provided support to teachers and students year round.