Member Services Coordinator
Mechanicsburg, Pennsylvania, United States
- Assist with the preparation, distribution, coordination and tracking of service proposals and agreements.- Process invoicing according to the parameters of the agreements.- Assist with the monitoring, tracking and coordination of 3rd party service agreements and contracts, such as: Crisis Communication Services, Energy Solutions partnership, and Frontline Education.- Support the preparation and tracking of inter-team resources, such as: Future Reference Group resources, Auditor General Performance Audits tracking and reporting, team reports and renewal support and tracking.- Partner with primary consultant in search services to provide members with search services support. This includes but is not limited to: candidate communications, processing and verifying candidate credentials, researching candidate backgrounds and communicating candidate status.- Coordinate and prepare reference reports to include completing candidate research, making direct reference calls and preparing reference check supports.- Provide support to member services department, to include fielding phone inquiries and emails, tracking and monitoring program and service data, disseminating and collecting member feedback, assisting with report preparation, as requested, using CRM.- Provide Compensation Study support, to include proposal and contract preparation support, project status monitoring and internal communication, district information collection, and chart and slide deck preparation.- Serve as Zoom host for member-facing remote meetings, as needed. Assist with access and registration, as well as attendee follow-up communications.- Field member inquiries, providing direct support as applicable, and redirecting other inquiries to colleagues.