Noah Spicer Email & Phone Number

Suwanee, GA

• Pivoted the company-wide transition from onsite to fully remote operations
• Manage business threat protection using Sentinel One Endpoint Security
• Filter network content and whitelisting using Cisco Meraki Firewall
• Summarize and categorize security events (notifications, attacks, Trojans, command and control, exploits, etc.). Actively involved in virus removal and malware removal
• Oversight of patch management - applying updates to correct vulnerabilities in software
• Communicate technical information, often in the form of verbal and visual updates, repair flaws in software that leads to vulnerability, and provide technical reports, and briefings.

• Senior computer technician in a public library working with both patrons and staff members
• Supported 50+ workstations in a Windows 10 environment and implemented company protocols and protection measures against security vulnerabilities.
• Trained all end-users on correct use of software applications and hardware devices at workstations
• Promptly resolved all network and equipment issues using internal ticketing system
• Managed packaging and distributing of software to 100+ of PCs, laptops, and tablets and ensured all necessary software and data are migrated to new equipment while maintaining strong network connectivity.
• Supported network system security operations and incident response

Duluth, GA, US

• Supported clients via phone, LogMeIn, or TeamViewer screen share
• Provided general support for Windows Server, Apple IOS, and proprietary software
• Refreshed and replaced workstations, servers, and iPads for both internal and external use
• Escalated tickets to Tier 2 when troubleshooting lied outside the scope of Tier 1

US

Served as a liaison between cooks, servers, and customersEnsured proper presentation of food in a timely mannerCheck that all plates match what was ordered by the customerVarious food preparation such as cutting steak, portioning seafood, and slicing vegetables

Prepared all food items and ingredients following all company proceduresPrimarily operated ovens, but also stoves, fryers, and microwavesCross-trained to assist expo, front line kitchen, and drive-thru associates