Noah Wallace Email and Phone Number

• Investigated and addressed system issues to enhance usability and improve functionality in AD, Azure, Endpoint manager, Service Now, and CrowdStrike Falcon.• Evaluated and adopted new technologies to address changing industry needs.• Participated in internal audits regarding Human Resources, IT Service Desk, and Identity Access Management.• Analyzed existing systems and databases and recommended enhancements to solve business needs for security.• Monitored use of data files and regulated access to protect secure information.• Organized system infrastructure documentation and operating procedures, strengthening controls, enhancing overall performance and security.• Monitored information security, service desk, and identity access management tasks, evaluating information processing and performance to gauge business functions and inefficiencies.• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution on company issued technology.• Collaborated closely with upper management to drive strategy through development and implementation of new processes for employee on-boarding/off-boarding and general security policies.• Recommend improvements in security systems and procedures.• Communicated and explained business requirements to team members to understand and implement security functional demands.

• Resolved malfunctions with systems and programs through troubleshooting.• Investigated and addressed system issues to enhance usability and improve functionality.• Evaluated and adopted new technologies to address changing industry needs.• Oversaw installation of software programs and hardware systems to meet requirements.• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.• Analyzed existing systems and databases and recommended enhancements to solve business needs• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Role: Fintech Programmer• Improved employee productivity by 400% through automation with Python• Built application that processes $200,000 in invoices monthly with PythonRole: People Manager• Supervised Finance staff members• Coached Finance staff to maximize productivityRole: IT Help Desk• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.• Configured hardware, devices, and software to set up workstations for employees.• Provided support for new purchase decisions related to servers and employee desktop needs.

• Recommend improvements in security systems and procedures.• Collaborated closely with upper management to drive strategy through development and implementation of new processes.• Conducted security audits to identify vulnerabilities.• Reviewed violations of computer security procedures and developed mitigation plans.• Performed risk analyses to identify appropriate security countermeasures.• Monitored use of data files and regulated access to protect secure information.• Engineered, maintained and repaired security systems and programmable logic controls.• Researched and developed new computer forensic tools.• Carried out day-day-day duties accurately and efficiently.• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.