Manage user accounts, groups, and permissions using Active Directoryto ensure secure and efficient access to network resources.Enforce security policies and compliance standards through ActiveDirectory, implementing measures to safeguard network integrity andsensitive information.Manage and provide technical support for Windows and ChromeOSbased systems.Conduct routine maintenance tasks, including system updates,hardware cleaning, and software installations.Provide on-site technical support to clients, ensuring promptresolution of technical issues.Document and track all service requests and resolutions for analysisand reporting.Maintain an organized inventory of hardware and software resources.Assist in creating and updating user manuals and technicaldocumentation.

Triaged endpoint security alerts on behalf of customers, managing falsepositives, and working with the product team to make improvements.Monitored agent health deployed on customer networks, notifyingExecutive Leadership when a customer deployment was in jeopardy.Performed Quality Assurance on new software packages for softwaredeployments, ensuring software updates were ready for production use.Communicated to Executive Leadership customer status.Performed OSINT on Executive Leadership, providing user awarenesstraining to those Executives to better understand their digital footprint,the risks involved and how to mitigate.Performed and managed vulnerability assessments company-wide.