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Seasoned Salesforce Analyst adept at navigating the needs of diverse organizations, ranging from small enterprises to large corporations. Specializing in the dynamic realms of FinTech and Retail, I bring a wealth of experience.My forte lies in driving operational excellence by streamlining processes and reducing costs. With a robust background in data analytics, I tackle intricate business challenges with proven methodologies.A perpetual learner, I thrive on acquiring new skills and knowledge to stay ahead in the rapidly evolving tech landscape.Proficient in Salesforce, Excel, Power BI, SQL, and TableauA few achievements: Achieved annual time savings of 240 hours for Operations by implementing cost-saving initiatives that consolidated four systems and six reports into one system and two reports Utilized Sertifi (AppExchange) for Salesforce to enable customers to electronically fill and sign PDFs via email, eliminating the requirement for customers to download, print, sign, scan, and email back. This initiative resulted in a 3% increase in Customer Satisfaction (CSAT) scoreDeployed SurveyMonkey (AppExchange) integration within Salesforce to establish a link that, upon completion, autonomously generated Accounts, Contacts, and Opportunities, leading to an average 20% decrease in data entry time and errorsAddressed technical debt within Page Layouts and introduced Dynamic Fields, reducing load times from 4 to 3 seconds Designed and implemented streamlined processes for Opportunity, Lead, Case, and Onboarding across Sales, Account Management, Marketing, and Operations teams, resulting in a 50% improvement in efficiencyAdministered user access for over 800 users spanning multiple time zones and countriesTeamed up with a group of 8 to devise a New Plan Set-up process. Engineered automation using Flow, reducing email volume by 98%Enabled real-time updates on Account Plans by integrating Salesforce Quip for the sales teamMigrated and enhanced roughly 60 Process Builders and Workflows to Flow. Freeing up system resourcesCreated an Approval Process for opportunities to trigger notifications to management when standard pricing diverged, resulting in significant cost savings for the companyEnhanced user adoption rates by 88% through the creation of extensive training materials and the facilitation of personalized training sessions for end usersImplemented Salesforce Shield Encryption, enabling the successful completion of our SOX auditRanked top employee for the company two years in a row
Sigmaforce Consulting
View- Website:
- sigmaforceconsulting.com
- Employees:
- 1
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Salesforce Business AnalystSigmaforce ConsultingRichmond, Va, Us
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Salesforce Business AnalystFounder Shield May 2024New York City Metropolitan AreaSupport senior leadership on strategic initiatives and operational improvements.Collaborate with business stakeholders to identify requirements and develop scalable Salesforce solutions.Manage Salesforce projects from inception to completion, including information gathering, planning, and execution.Create and maintain Salesforce documentation, such as process flows, data models, user training materials, and technical specifications.Assist with administrative functions, including user management tasks such as new user setup/deactivation, profile management, permissions, public groups, and password resets.Perform Salesforce configuration changes, such as validation rules, fields, page layouts, record types, custom settings, dashboards, and reports.Evaluate new software solutions to enhance our technical stack.Serve as an internal resource for Salesforce user support and provide training as needed.Support the product owner in defining value, priority, and scope for upcoming sprints. -
Company OwnerSigmaforce Consulting Sep 2021Richmond, Virginia, United States
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Business Systems AnalystClearwater Analytics Jan 2022 - Jan 2024Boise, Idaho, United States -
Salesforce Administrator & Business AnalystHealthsavings Administrators Jan 2019 - Jan 2022Richmond, VirginiaPurposeThe Salesforce Administrator & Business Analyst is responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce.com platform based on the needs of our business. This position requires an individual with excellent technical and communication skills who can interface with functional analysts and internal stakeholders to understand business needs in order to administer, enhance, and integrate the Salesforce platform. Additionally, this individual also performs critical business data analysis to help HealthSavings make informed business decisions through research, reporting, and analysis.• Implemented an Opportunity, Lead, and New Plan Set process for the sales department. • Created and designed new record types, page layouts, customer objects, reports, dashboards, automation, and workflows for Ops, Sales, and Marketing. • Updated and enhanced Ops case management process.• Managed security, users, roles, profiles, groups, queue, sharing rules and other set up options. • Experience in Change Control Board using Jira to roll out new features to the company .• Experience in designing customer formula fields, validation rules, and approval processes.• Experience in data loading tools.• Designed business processes creating efficiency for sales and account manager teams.• Developed and executed test cases and coordinated user acceptance testing .• Created a Salesforce Advisory Committee comprised of Salesforce users in each department.• Created an e Sertifi document to assist in onboarding• Documented changes to the system along with creating swimlanes to understand the workflow. -
Business AnalystHealthsavings Administrators Dec 2017 - Jan 2019Richmond, Virginia AreaCleared technical debt by working with stakeholders on identifying fields/processes/workflowsCollaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectivesMaintained data integrity and accuracy by conducting routine audits, updating data promptly, and diligently managing recordsManaged multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality Integrated disparate systems through API development and implementation for seamless data exchange between platforms Evaluated vendor proposals for technology solutions, selecting those best suited for meeting organizational goalsSpearheaded the development of a comprehensive knowledge base that empowered users to troubleshoot common issues independently, reducing reliance on support teamsDevelop process, tracking and reporting for Voice of the Customer (VOC) / Voice of the Employee (VOE) programs; monitor feedback, analyze and make recommendations Gather and report data about customers, competitors and market conditions, including but not limited to demographics, behaviors, activity, pricing, market position, etc. Convert complex data and findings into understandable tables, graphs and written reports; prepare and present results to management and staff; forecast trends and make recommendationsCollaborate with HealthSavings’ staff, vendors and sister companies to gather data Maintain professional and technical knowledge by attending educational workshops, reviewing professional publication, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societiesAdhere to rules, regulations, and procedures and follow HealthSavings’ brand standard
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Director Of Customer ServiceHealthsavings Administrators May 2015 - Dec 2017Richmond, Virginia, United States
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Special Projects ManagerHealthsavings Administrators Nov 2014 - May 2015Richmond, Virginia AreaAs the Special Projects Manager, I partnered with project leaders and senior management, as directed by the President, to plan, manage and deliver projects on time and within budget. *Provide administrative and business support to the President of Health Savings Administrators, and support other members of the executive management team.*Maintain the Presidents calendar -- plan and schedule meetings, teleconferences and travel.*Schedule meetings and arrange conference room.*Enhanced communication between the customer service department and executive team, fostering a sense of teamwork and collaboration.*Negotiated favorable terms and pricing agreements with vendors.*Track and maintain project checklists and follow up with project participants and departments respective to tasks and required action. *Provide weekly updates, progress reports and upcoming activities relevant to each project I've been assigned. *Anticipate and identify barriers, challenges or conflicts that may inhibit progress on the project. *Manage a broad range of administrative needs on a daily basis which includes travel arrangements, meeting material preparation and administrative support.*Create and edits general correspondence which includes use of Word, Excel, PowerPoint.*The point of contact with our 3rd party vendors such as IT (SyCom), scanning (Micro Records), the shredding of private documents (Shred-it) and our phone systems (Infotel). I make sure we're staying in budget, on track, and I work with them on any problems that may arise. *Manage the process after we hire a new employee.
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Customer Service Representative (Promoted In Nov 2014)Healthsavings Administrators Jan 2014 - Nov 2014Richmond, VaManage a high-volume workload within a deadline-driven environment. Resolve an average of 550 inquiries in any given week. I work hard to succeed in all areas like speed, accuracy, and volume. Greet, transfer, and answer calls. Build rapport, listen, answer questions, clarify and manage conversational flow. Manage upset customers, conflicts and challenging situations. Deliver outstanding service, exceed expectations and build long-term loyalty. Work in teams and in a self-directed environment.
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Applicant Tracking Support (Self-Employed)Orlando Senior Health Network Nov 2013 - Jan 2016Orlando, Florida AreaI provide support for the HR department at Orlando Senior Health Network. I am responsible for reviewing applications.I make sure applicants meet OSHN requirements. Responsible for forwarding approved applications to department heads. I call personal references to make sure they check out.I verifying former/current employment of applicant.In constant communication with the HR department of the statuses of applicants.I use Applicant Stack and CareerBuilder's to recruit people fit to work for OSHN. -
Administrative AssistantOrlando Senior Health Network Jul 2009 - Nov 2013Orlando, Florida• Answered and quickly redirected up to 25 calls per hour and managed incoming and outgoing calls while recording accurate messages.• Ordered and distributed office supplies while adhering to a fixed office budget.• Managed office supplies, vendors, organization and upkeep.• Directed guests and routed deliveries and courier services.• Opened and properly distributed incoming mail.• Greeted numerous visitors, including VIPs, vendors and interview candidates.• Maintained a clean reception area, including lounge and associated areas.• Organized all new hire, security and temporary paperwork.• Screened applicant resumes and followed up on both employment verification and character references.• Completed data entry, tracked resumes and maintained the applicant tracking system.• Screened all visitors and directed them to the correct employee or office.• Obtained signatures for move ins/outs with in the facility.• Wrote work orders daily and followed up to make sure they were completed.• Helped distribute employee notices and mail around the office.• Excel at developing strong relationships with staff, senior executives, and clients; strong record creating a positive first impression.• Highly organized and conscientious; entrusted by management with confidential materials.• Took care of the needs of the residents.
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ForemanClatterbuck Masonry Apr 2001 - Jun 2009Culpeper, Virginia• Coordinated utility service providers according to project schedules.• Oversaw a crew of 6 men. Coordinated their daily task and did a follow up to make sure they accomplished them.• Obtained building and specialty permits from local jurisdictional agencies.• Performed regular job site observations to provide direction for all general contractor personnel.• Reported to the vice president of production on conformance with the contract schedule.• Prepared and followed through on all required punch lists.• Assisted the operations group with warranty service repairs.• Determined the project schedule, which included the sequence of all construction activities.• Provided safety kits to all construction personnel, which complied with safety protocols for the job site.• Avoided construction delays by efficiently following through with all site inspections in a timely manner.• Scheduled all contractors and materials deliveries.• Trained and promoted continued education for all onsite crew members.
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Frequently Asked Questions about Noah Zirk
What company does Noah Zirk work for?
Noah Zirk works for Sigmaforce Consulting
What is Noah Zirk's role at the current company?
Noah Zirk's current role is Salesforce Business Analyst.
What is Noah Zirk's email address?
Noah Zirk's email address is no****@****ngs.com
What is Noah Zirk's direct phone number?
Noah Zirk's direct phone number is +180441*****
What schools did Noah Zirk attend?
Noah Zirk attended Global University.
What are some of Noah Zirk's interests?
Noah Zirk has interest in Leadership Training, Ps3, Going To Disney, Problem Solving, Reading, Camping, Hunting, Fishing.
What skills is Noah Zirk known for?
Noah Zirk has skills like Customer Service, Leadership, Public Speaking, Volunteer Management, Strategic Planning, Data Entry, Event Planning, Leadership Development, Nonprofits, Microsoft Excel, Microsoft Office, Human Resources.
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Noah Zirk
Passionate College Student Actively Pursing A Bachelor'S In Political Science, With The Hopes Of Attending Law School In The Near Future.Blacksburg, Va1vt.edu
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