Noah . Email & Phone Number

Hyderabad, Telangana, India

- Build and nurture strong, long-term relationships with clients, serving as their primary point of contact and advocate within the company.- Lead client onboarding and training processes, ensuring successful adoption and optimal use of products or services.- Drive client satisfaction, retention, and account growth by proactively addressing client needs and identifying opportunities for upsell or cross-sell.- Collaborate with internal teams, including Sales, Product, and Support, to… Show more - Build and nurture strong, long-term relationships with clients, serving as their primary point of contact and advocate within the company.- Lead client onboarding and training processes, ensuring successful adoption and optimal use of products or services.- Drive client satisfaction, retention, and account growth by proactively addressing client needs and identifying opportunities for upsell or cross-sell.- Collaborate with internal teams, including Sales, Product, and Support, to align client goals with company offerings and deliver exceptional value.- Monitor client performance metrics, provide regular updates to stakeholders, and implement strategies to enhance client success and satisfaction. Show less

Hyderabad, Telangana, India

• Boosted team productivity by 25% through effective leadership and conflict resolution skills by creating a positive work culture.• Streamlined process and report, resulting in a 15% increase in productivity for Managers and client.• Successfully managed and exceeded TAT and SLA metrics by implementing innovative strategies and leading a high-performing team.• Maintained team consistency by improving productivity by 20% through efficient task delegation, resulting in meeting tight… Show more • Boosted team productivity by 25% through effective leadership and conflict resolution skills by creating a positive work culture.• Streamlined process and report, resulting in a 15% increase in productivity for Managers and client.• Successfully managed and exceeded TAT and SLA metrics by implementing innovative strategies and leading a high-performing team.• Maintained team consistency by improving productivity by 20% through efficient task delegation, resulting in meeting tight deadlines.• Increased team efficiency through monthly one-on-one sessions, identifying areas for improvement and providing targeted feedback. Show less

Hyderabad, Telangana, India

• Improved weekly calibration sessions with Ops & quality teams by 25%, resulting in more accurate analysis & faster problem resolution.• Optimized data management by updating visual dashboards, trackers, and vendor portal. Conducted training to boost productivity.• Streamlined the error resolution process by providing timely support, leading to a 20% decrease in client escalations.• Helped reviewers achieve 100% quality targets set by client within defined time frame, leading to… Show more • Improved weekly calibration sessions with Ops & quality teams by 25%, resulting in more accurate analysis & faster problem resolution.• Optimized data management by updating visual dashboards, trackers, and vendor portal. Conducted training to boost productivity.• Streamlined the error resolution process by providing timely support, leading to a 20% decrease in client escalations.• Helped reviewers achieve 100% quality targets set by client within defined time frame, leading to increased productivity and client retention.• Collaborated with Trainers to enhance training decks, resulting in a 20% improvement in reviewer comprehension. Show less

Hyderabad, Telangana, India

• Consistently provided timely resolution for content issues, maintaining 100% adherence to guidelines and ensuring high quality content for customers.• Identified areas for improvement, resulting in a 10% increase in user issue resolution and overall satisfaction• Consistently maintained a 98% accuracy rate in adhering to process and policies, ensuring compliance and minimizing errors.• Proactively identified trends, leading to 10% reduction in errors and improving efficiency by… Show more • Consistently provided timely resolution for content issues, maintaining 100% adherence to guidelines and ensuring high quality content for customers.• Identified areas for improvement, resulting in a 10% increase in user issue resolution and overall satisfaction• Consistently maintained a 98% accuracy rate in adhering to process and policies, ensuring compliance and minimizing errors.• Proactively identified trends, leading to 10% reduction in errors and improving efficiency by 15%. Show less

Hyderabad Area, India

• Contributed to the enhancement of Amazon Prime Now's catalog quality by identifying and resolving 100+ errors in seller inventories, resulting in a 15% increase in product accuracy.• Increased the matching rate for Images by 40%, reducing the time spent on audits by 50% and improved customer satisfaction.• Collaborated with business teams to integrate 1000+ seller content using standard templates, resulting in improved platform consistency and 25% increase in customer… Show more • Contributed to the enhancement of Amazon Prime Now's catalog quality by identifying and resolving 100+ errors in seller inventories, resulting in a 15% increase in product accuracy.• Increased the matching rate for Images by 40%, reducing the time spent on audits by 50% and improved customer satisfaction.• Collaborated with business teams to integrate 1000+ seller content using standard templates, resulting in improved platform consistency and 25% increase in customer satisfaction.• Optimized Prime Now workflow by categorizing nodes, resulting in 15% faster processing time and improved productivity. Show less

Postgraduate Degree, Meeting And Event Planning

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Activities and Societies: Cultural Fest co-ordinator in College

10+2, Computer Science