•Assist with managing care for five to eight patients by obtaining vital signs every four hours and as needed, monitoring the strict intake and output of every assigned patient, and assisting with daily hygiene activities. •Establish rapport with patients and families using therapeutic communication techniques, including active listening, empathy, and acceptance. •Utilize the electronic medical record Cerner (KIDS) to document all patient care tasks accurately and promptly.•Analyze the patient’s urine by performing POCT urinalysis dipstick and ATAGO urine-specific gravity tests.•Utilize effective hand-off communication to share pertinent patient information with care partners and use effective communication to share abnormal changes in a patient’s condition with nursing staff.

•Obtained and recorded donor pulse, blood pressure, and temperature measurements for approximately 50 donors daily when working in the medical history unit.•Utilized the donor information system (DIS) to record donor’s measures, including weight, hematocrit, and total protein when testing samples in the medical history unit.•Obtained IV access on approximately 30 donors daily when working in the phlebotomy unit.•Served each patient with honesty, integrity, and fairness according to company’s values to build rapport with every donor.•Coordinated with 20 other center roles to effectively problem solve, ensure safety of staff and donors, and provide an expectational customer service.

• Delivered comfort, companionship, and personal care to 6 senior residents while working under the guidance of a registered nurse. • Completed daily patient records by documenting over 60 patient entries, including medication intake, blood pressure, and body temperature, while reporting any changes to the registered nurse. • Transported residents up to 200 pounds when changing bed dressings or transferring from bed to wheelchair, while ensuring the comfort of each individual.

• Influenced the social, academic, and personal well-being of a 1300-resident community by co-managing a team of 16 resident advisors.• Acted as a liaison between supervising staff and student staff by coordinating weekly staff meetings and providing constructive feedback during one-on-one meetings. • Supported emergency personnel and maintained residential safety by staying composed and assisting in response to crises including fire alarm evacuations, medical emergencies and mental health concerns.

• Displayed excellent customer service to conference guests and Highlander Orientation students from 10 different orientation sessions.• Achieved conference guest satisfaction by utilizing problem-solving solutions on guest issues including conference detail errors, maintenance concerns, and room lockouts.* • Served as an information source on Housing options, UCR Housing policies and procedures, and campus resources for conference guests.*

• Promoted the social, academic, and personal well-being of a 48-resident community through the use of leadership, mentorship, and active-listening.• Established an inclusive community of residents by influencing resident interactions in a hall photo challenge and large-scale program participation.* • Taught the importance of the cultural holiday, Día de los Muertos, to 71 residential attendees by executing an educational program with two other staff members and Chicano Student Programs.

• Assisted nursing staff by providing exceptional care and enthusiastic service to patients.• Guided a team of 8 volunteers by assigning daily tasks while leading the volunteer desk.• Aided hospital staff by transporting approximately 15 pathology samples or patient records and discharging approximately 5 patients per shift.