Noah Jones Email & Phone Number

Milwaukee, Wisconsin, United States

• Administration of ServiceNow Environment• Ensures that hardware, operating systems, application software, and related procedures adhere to organizational compliance and operational requirements.• Document Common issues & Create Documentation on Newly implemented Systems• Monitor, mitigate, identify, troubleshoot, document, and correct issues related to cybersecurity, networking, systems, and other technology services within the ITIL framework.• Provide technology training to staff upon onboarding, as needed, or upon request.• Mentor and provide escalated support within the Service Desk team.• Works with the Service Desk Director to maintain process efficiencies within the Service Desk.• Assists the Service Desk Director in managing Technology Services related procurement.• Assists the Service Desk Director in maintaining Service Desk metrics and KPIs.• Perform other position-related duties as assigned by the Service Desk Director or VP of Enterprise Infrastructure.

Milwaukee, Wisconsin, United States

Provide frontline support of technology services to both internal and external customers.Monitor, mitigate, identify, troubleshoot, document, and correct issues related to cybersecurity, networking, systems, and other technology services within the ITIL framework.Respond within SLA to telephone calls, emails, and incidents for technology-related service requests.Maintain regular and consistent communication, follow-up, and feedback between end-users and all technology team members to resolve incidents.Provide technology training to staff upon onboarding, as needed, or upon request.Maintain records of support requests and document all work performedMaintain accurate IT asset records and monitor hardware supply stockCreate FAQs, knowledge base articles, and other support documents based on customer feedback, as requested by internal users, or as needed by technology services.

Eau Claire, Wisconsin Area

Face-to-face and remote customer interaction.Manage Microsoft Office products (O365)workstations troubleshooting, and imaging.Work with vendor Support for troubleshooting application issues.Repairing computers and ensuring that the servers are functioning properlyRunning diagnostic programs and maintaining computer networksSystem administrationActive Directory ManagementFirewall Management (Fortigate)Network Management (Cisco IOS & Meraki)Systems Alert Monitoring and ConfigurationCreate and maintain documentation for all infrastructure, systems and clients supported.Follow change management procedures

Jacksonville, Florida Area

• Typical desktop support, including computer hardware/software installations and repair & maintenance of computer systems, desktops, and peripherals.• Maintenance and monitoring of end-user work stations and printers. • Educate users on basic functionality of software and hardware.• Investigate user problems and identify their source; determine possible solutions; test and implement solutions.• Install, configure and maintain workstations, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related-equipment.• Perform and/or oversee software and application installation and upgrades.• First level network troubleshooting and support such as verification of network connectivity and the patching/termination of cables.• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.• Provide computer orientation to new and existing company staff.• Respond to requests for technical assistance in person, by phone or email.• Management of Active Directory user & computer accounts and group policies.• Maintain and update computer hardware and software inventories on a regular basis.• Office 365 Management• Exchange 2010 management

Jacksonville, Florida Area

Handled iPhone, iPad, and iPod Tier 1 Technical support for Apple

Jacksonville, Florida Area

Verification of new hire paperwork, Conducted periodic internal audits to ensure that compliance procedures are followed. Sales/Labor data compilation. I also was a responsible for maintaining the POS systems for the 14 stores in our franchise. Performed on-site servicing and repair of POS and printers. Provided technical support in activities associated with the identification, prioritization, and resolution of reported problems

Jacksonville, Florida Area

Handled Invoicing, Food prep, Catering, Order Preparation.

Jacksonville, Florida Area

Processing truck orders, Cash handling including making deposits. Managing crew to get orders out consistently and on time. scheduling.Delivered superior service and maximize customer satisfaction. Responded efficiently and accurately to customer complaints. Organized and supervised shifts. Trained new and current employees on proper customer service practices/policies

Orange Park, Florida

I was primarily involved with processing invoices from the 14 stores in our franchise. I also was involved in maintaining the data on the company website, and some minor data processing.

Constructed servers and dismantled and disposed of outdated hardware

High School Diploma, Networking

Cisco Networking

Information Technology

I was Enrolled and completed the Information Technology course offered at this high school.