Software Engineer
CurrentSoftware Engineer on the Renewals Team at Coalition, leading automation and process improvements to streamline insurance renewals, while taking on increased responsibilities to drive key initiatives and deliver impactful, well-tested solutions- Automated the application process, enabling Coalition to receive signed renewal insurance applications ~3 weeks earlier, streamlining operations and improving policyholder retention.- Expanded the automatic renewal process to the UK, contributing to over £8M in GWP in the first year since enabling renewals in this region.- Implemented system-wide retries through Temporal configurations, enhancing workflow reliability and improving service level objectives (SLOs).- Streamlined the reissue flow by dynamically updating application questions, reducing unnecessary broker communication and improving clean renewal rates.- Collaborated closely with PMs and cross-functional teams to align technical solutions with business goals, ensuring timely and well-tested feature delivery.- Developed thorough test plans with clearly documented success criteria to ensure consistent and high-quality results.- Field technical on-call requests, managing system performance, troubleshooting software issues, and providing real-time solutions to ensure smooth operations during critical periods