Noah Bisel Email & Phone Number

Lenexa, Ks, Us

Kansas City, Missouri Area

Responsible for the client relationship and overall solution health for 25 of Cerner’s most strategically aligned clients across the US.Engaged as escalation contact for clients and work with technical support teams across all tiers of support to drive identification and resolution of issues. Regularly interacted with client executives and C-Suite to deliver value-based reporting on a quarterly basis.Established and drove cross-organizational goals and results, including identification, analysis and adoption of client problem management resolutions. Owned the analysis, development, and execution of internal processes and goals for 100+ U.S. and global associates.Continually developed associates through coaching, goal setting, development planning, and performance reviews.

Managed the overall performance and stability of all Cerner Solutions within client domains. Regularly sought out new opportunities to improve overall domain health and promote an exceptional experience for hospital personnel working with those solutions.Proactively identified potential issues and interruptions to provider workflows. Ability to communicate those issues to client leadership, explain resolution steps needed, and implement patches with accuracy.Developed and maintained client domain and code strategies. Responsible for consulting with clients on new code requirements, identifying areas of risk and opportunity, and recommending defect and enhancement code packages to improve overall satisfaction of end-users. Coordinated several small- to moderate-scale projects, including client code upgrades and the ICD-9 to ICD-10 cutover. Prepared clients for any possible downtime events and procedures, as well as ensure any necessary event resources are staffed and available. Mentored and trained new associates participating in an advanced development program for the Integration Architect role throughout a four month program. Educated participants on both hard- and soft-skills to encourage critical thinking and problem solving.

Kansas City, Kansas

Kansas City, Kansas

Worked directly with nurses, physicians, lab personnel, and hospital management to troubleshoot and resolve issues within the Inpatient and Ambulatory settings. Emphasis in Computerized Physician Order Entry, PowerPlans, Interdisciplinary Plans of Care, Medication Reconciliation, ePrescribe, and general nursing and physician workflow. Also gained expertise in Microbiology solutions, General Laboratory build, and laboratory workflow.Created clear and concise documentation of complex activities as well as maintaining functional work plan documents. Provided consistent communication to clients with ability to communicate and simplify abstract functionality in terms that make sense for clients with varying technical backgrounds.Volunteered to transfer solution areas to help control and reduce overall backlog for a struggling solution. Established an immediate, positive impact to the team by designing and delivering Knowledge Transfer sessions about other solutions and integration points.Mentored and trained three new associates, with responsibilities ranging from teaching technical concepts to monitoring associate growth within the solution area.

Kansas City, Missouri

Facilitated bi-weekly scrum meetings to ensure both retail and online tax software deadline and milestones were being met and remained on schedule.Collaborated with end-user testing, developers, and project management to ensure all aspects of the retail and online software tools were functioning appropriately per government regulations and customer satisfaction.Assisted in design decisions for the online software solution. Primary focus included the security workflow for obtaining forgotten username and passwords and the design of FAQ sections. Responsible for planning, designing, and maintaining product release calendar.Presented final project of internship directly to company executives, including C-Suite personnel. Outlined all areas of involvement during the internship as well as suggestions for continued growth in the market and enhancements to current solutions.