Noah Blank Email & Phone Number

Remote

Play a pivotal role in shaping and executing the product roadmap, aligning it seamlessly with the company's overarching vision statement.Emphasized a customer-centric approach by conducting early research to uncover key pain points, ensuring a strong product-marketIntentional focus on understanding customer problems and defining the "jobs to be done" to.

Columbus, Ohio

Co-founded Ivy & Fig, a jewelry and accessories retail business, and was involved in every aspect of the company's inception. Served as the Chief Operating Officer, overseeing day-to-day operations and ensuring seamless business functionsCrafted and defined the company's vision, ensuring alignment with market trends and customer preferences.Developed a.

Detroit, MI

• Guided enterprise-class customers through the post-sale account management experience, from kick-off and onboarding, through nurture and renewal. Used exceptional knowledge of Gainsight and Salesforce.com to perform.
• Implemented Gainsight, Customer Success Software in 12 months to streamline operationalprocesses for the Customer Success Management (CSM) team.
• Achieved a 92%+ retention rate for FY 2016 and FY2017 (target goal was 85%).
• Closed more than $1.2M in add-on business for FY 2016 and 2017
• Present quarterly business reviews to address opportunities for growth and improvement.
• Cultivated strategic relationships with COs, VPs, and Directors to expand customer base andgenerate new revenue.

Detroit

• Oversaw $10M in annual subscription and maintenance revenue, covering more than 100 accounts inNorth America and Canada. Turned underperforming individual contributors into high performing teammembers that managed.
• Preserved $450K in maintenance renewal dollars in four quarters by converting at-riskaccounts to a current software platform with relevant business cases and usage patterns.
• Transformed a team of five associate-level customer success managers by deliveringstrategic training, coaching, and on-boarding that resulted in each team member servicing aportfolio averaging $3-4M in maintenance.
• Achieved a 90%+ retention rate for FY 2013 and FY 2015 by using effective customer andteam support strategies.
• Generated new sales by increasing License, Subscription & Professional Servicesopportunities by ~25% in FY 13,14 and 15.
• Supported the deployment of the Gainsight customer success CRM to include streamliningprocesses related to customer on-boarding, nurturing activities, and renewal pursuit.

Ann Arbor, MI

Trained, managed, and supervised a team of retail employees, facilitating staff training exercises, employee coaching, and providing constructive feedback to ensure optimal staff knowledge and customer service.Implemented and oversaw the roll-out of dozens of new store initiatives and methodologies Interviewed and hired over 150 team members for various.

Ann Arbor

Provider of Apple’s award winning One-on-One training services.Provided end-user training on software and hardware from beginning computer used through advanced video editing using Final Cut Pro, Motion, Soundtrack Pro.Facilitator of in-store, employee training on store procedures and policies.Facilitated workshops on retail store concepts and software to.

Master'S Degree, Management Information Systems, General, 3.92 Gpa

Activities and Societies: Dean's List 2010 - 13Advanced IT concepts, including business systems, project management and strategic.

Bachelor Of Arts (B.A.), Radio, Television, And Digital Communication

Certification, Product Strategy