Noah Boggs Email & Phone Number

Senoia, Ga, Us

Atlanta, Georgia, United States

• Diagnose, troubleshoot and repair devices like computers and cell phones.• Provide recommendations for problem resolution.• Explain complex technical issues to customers in a non-technical, simple to understand manner.• Provide repair and replacement estimates to customers.• Ensure that all repairs meet or exceed Asurion quality standards.• Offer products and services to customers.• Utilize the point-of-sale system notes and updates to maintain an accurate record of customer information and a real-time status of each repair using a WO (work order) system.

Atlanta, Georgia, United States

• Assumed responsibility for opening and closing the store, ensuring smooth operations.• Provided training to approximately five new hires, guiding them on store policies and procedures.• Resolved customer complaints with effective communication and collaborated with management for swift resolutions.• Undertook computer and VR system maintenance, troubleshooting, and repair, ensuring optimal functionality.• Assisted remote technicians in troubleshooting, contributing to uninterrupted operations.• Maintained regular customer communication as part of the on-site management team, addressing inquiries promptly.

Fayetteville, Georgia, United States

• Managed and facilitated tournaments with careful planning and organization.• Collaborated on advertising efforts to promote tournaments, contributing to increased participation and engagement.• Provided reliable software and hardware maintenance to ensure smooth operation of desktops.• Aided customers with VR headset operations, delivering attentive and supportive customer service.• Assumed the role of Tournament Manager, overseeing scheduling, rules enforcement, and prize distribution.• Assumed additional responsibilities as a store associate, contributing to the overall functioning of the establishment.

Bachelor Of Business Administration - Bba, Computer Information Systems, Freshman

High School Diploma