Noah Whitaker Email & Phone Number

Clinton, Md, Us

Washington, District Of Columbia, United States

-Provides technical solutions to a wide range of difficult problems-Provides installation of and troubleshooting support for systems applications and related peripheral hardware-Deploys a wide variety of new hardware, software, and the upgrade of existing installations-Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations-Provides incident response and performs complex customer support tasks-Working with other teams in coordination in fulfilling tasks-Installs, modifies, and repairs computer hardware and software both in person and using remote access tools-Provides end-user software and hardware troubleshooting-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions-Administers e-mail, Microsoft office, etc.-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites-Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure-Maintains current knowledge of relevant technology as assigned

Maryland, United States

-obtained TS/SCI w/ Poly clearance -Acting as a resource to answer user questions about hardware and software issues-Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable-Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies-Installs, modifies, and repairs computer hardware and software both in person and using remote access tools-Assists in the administration of e-mail, Microsoft office, etc.-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions-Active Security+ CE certification-Active HDI Customer Service Certification

Hyattsville, Maryland, United States

-implemented media initiatives-ran day-to-day operations-helped maintain and upkeep the Capitol Hoops website-covered many games throughout the night in a journalistic manner-conducted in-depth interviews with players and coaches

Oxon Hill, Maryland, United States

Under Armour January 2021 Employee of the MonthStrong lead of Footwear Section: Maintaining, organizing and stockingMaintaining knowledge of current sales and promotionsRecommend merchandise to customers based off preferences and needsBuilt strong and effective relationships with management

Waldorf, Maryland, United States

Greet customers in a friendly manner and quickly address their needsComprehensive knowledge of retail sales and merchandisingBuild relationships with customers to increase likelihood of them returningExtensive knowledge on sports apparel, footwear, and athletic apparel industryManaging and processing incoming packagesStocking and organizing shoes for sales

Andrews Afb, Maryland, United States

Provide assistance to customers and package their grocery items. Greeting customers asking them if they prefer plastic or paper bags, arranging items in bagsHelping cashiersEmptying and returning grocery carts to the appropriate areaVerifying prices on customer request.