Noah Condon Email & Phone Number

New York, New York, United States

Sterling, Virginia, United States

• Spearheaded the product development and expansion of key IoT solutions in collaboration with strategic partners including Duquesne Energy, Dominion Energy, and Miami Dade County.
• Led product strategy for Dominion Energy's Smart Meter expansion, supporting 2.7 million customers, overseeing the entire product lifecycle from ideation to deployment.
• Managed the end-to-end product roadmap for Duquesne Energy’s Smart Lighting project, successfully transitioning 60,000 lights to smart systems around Pittsburgh.
• Collaborated with DevOps and engineering teams to integrate multiple 3rd-party APIs (Oracle CC&B, ArcGIS, SSO), ensuring seamless functionality and performance across products.
• Defined and implemented customer-facing analytics to measure KPIs such as network strength, user performance, and outage reports, providing actionable insights for stakeholders.
• Customer Engagement: Designed and implemented detailed procedures for managing customer interactions, ensuring a consistent and positive experience across all touchpoints.

United States

• Owned product/program management for the IoT Smart Controllers product line, facilitating the deployment and scaling of smart infrastructure across 80 customers in the largest region.
• Led the product roadmap and deployment of one of the largest IoT transformation projects in the U.S., which included 475 AI cameras and citywide air quality monitoring devices in Schenectady.
• Drove product innovation by working closely with ESCOs, global utilities, and major sector leaders such as Realterm Energy, Nextera, and Siemens.
• Conducted customer product demos and pre-sale efforts, refining the product pitch and technical specifications based on customer feedback and market demands.
• End-to-End Deployment Process: Created and documented the comprehensive deployment process, covering customer infrastructure setup, training, and onboarding for both software and hardware.
• Best Practices Development: Formulated and documented best practices for executing customer-centric projects, enhancing overall efficiency and effectiveness in delivering solutions.

Billerica, Massachusetts

• Sole Internal Project/Program Manager successfully bringing to market the integrated product lines of two Strategic IoT Smart City Partners, Cisco and Trilliant, by overseeing engineering development, partner.
• Responsible for all customer deployments across all product lines, acting as the customers main POC and escalation point
• Assisted in the overhaul of Operations for better efficiency & transparency through process and documentation creation
• Launched and managed the product lifecycle for "Pilot in a Box," a preconfigured hardware/software kit, driving pilot adoption across new markets and establishing clear deployment guides for customers.
• Ran companywide meetings, including executives, to elevate customer issues, product concerns, & determine next steps/solutions

Burlington, MA

• Hired as Project Manager and rose to lead the Professional Services team & Customer Support team with 6 direct reports
• Led the Comcast “Effectv” deployment in all 550 US markets that transformed Comcast’s cable Ad revenue to a digital platform
• Acted as go- to escalation point for support issues & case performance review
• Coordinated & performed End User & Admin Training
• Introduced & led companywide RACI Implementation
• Created & documented the end-to-end process for deployments including standing up the customer infrastructure, training, & onboarding customers (software & hardware)

Taunton, MA

• Managed the Technical Support department while in tandem performing the role of the primary Manufacturing Test Engineer
• Developed all Manufacturing Test Plans for pre-production testing & production runs
• Ensured new product manufacturability & worked with Engineering to help with the creation of new products (the first 4.4GHz advanced secure wireless & quad radio Mesh products).
• CRM Admin; redesigned the entire system covering pre-Sales to post-Sales support
• Managed the Company’s tech support knowledge base & helped expand the documentation
• Managed the Customer facing support website for ticket submission & FAQs

Westford, MA

Responsible for all Customer technical support including call center activities as well as email support. Process all RMAs (Returned Material Authorization), performing repairs where possible, and coordinating all CM required repairs where needed. Full responsibility for the development and management of the Tech Support website, including the Customer.

Westford, MA

Interned as both a hardware and software engineer. Responsibilities as a hardware intern included DVT testing, thermal testing, unit assembly, unit modifications, and logical analysis testing. Software responsibilities included MESH testing, GUI interface testing, IPv4 and IPv6 traffic analysis, and firmware updating.

Westford, MA

Interned as both a hardware and software engineer.