Noah Condon Email and Phone Number
Director of Customer Success | Technical Project Manager | Digital Transformation | Program Leadership at
@
ValueForm
Noah Condon's Location
Franklin, Massachusetts, United States, United States
Noah Condon's Contact Details
Noah Condon work email
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Noah Condon personal email
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Noah Condon phone numbers
About Noah Condon
Project Management professional with over 14 years of experience leading cross-functional teams in product design, solution deployment, and process development, leveraging agile and scrum methodologies. Proven ability to manage both internal and external stakeholders, delivering innovative solutions that drive business growth and customer success. Skilled in strategic planning, product lifecycle management, and team enablement, with a track record of executing high-impact projects in fast-paced environments.
Noah Condon's Current Company Details
Valueform
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Director of Customer Success | Technical Project Manager | Digital Transformation | Program Leadership
Noah Condon Work Experience Details
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Executive ProducerValueform Aug 2024 - PresentNew York, New York, United States
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Director Of Professional ServicesTerrago Technologies Jun 2022 - Aug 2024Sterling, Virginia, United States• Spearheaded the product development and expansion of key IoT solutions in collaboration with strategic partners including Duquesne Energy, Dominion Energy, and Miami Dade County.• Led product strategy for Dominion Energy's Smart Meter expansion, supporting 2.7 million customers, overseeing the entire product lifecycle from ideation to deployment.• Managed the end-to-end product roadmap for Duquesne Energy’s Smart Lighting project, successfully transitioning 60,000 lights to smart systems around Pittsburgh.• Collaborated with DevOps and engineering teams to integrate multiple 3rd-party APIs (Oracle CC&B, ArcGIS, SSO), ensuring seamless functionality and performance across products.• Defined and implemented customer-facing analytics to measure KPIs such as network strength, user performance, and outage reports, providing actionable insights for stakeholders.• Customer Engagement: Designed and implemented detailed procedures for managing customer interactions, ensuring a consistent and positive experience across all touchpoints.• Research and Roadmap: Conducted thorough research to inform strategic planning, creating clear roadmaps that align with customer needs and business objectives.• Implementation: Established and documented best practices for the execution of customer-focused projects, enhancing efficiency and effectiveness in delivering solutions.• Conducted customer research by gathering feedback that enabled TerraGo to understand customer pain points, needs, and vision, allowing for iterative improvements to the platform to better support customer success and requirements -
Northeast Project/Program ManagerUbicquia Mar 2019 - Jun 2022United States• Owned product/program management for the IoT Smart Controllers product line, facilitating the deployment and scaling of smart infrastructure across 80 customers in the largest region.• Led the product roadmap and deployment of one of the largest IoT transformation projects in the U.S., which included 475 AI cameras and citywide air quality monitoring devices in Schenectady.• Drove product innovation by working closely with ESCOs, global utilities, and major sector leaders such as Realterm Energy, Nextera, and Siemens.• Conducted customer product demos and pre-sale efforts, refining the product pitch and technical specifications based on customer feedback and market demands.• End-to-End Deployment Process: Created and documented the comprehensive deployment process, covering customer infrastructure setup, training, and onboarding for both software and hardware.• Best Practices Development: Formulated and documented best practices for executing customer-centric projects, enhancing overall efficiency and effectiveness in delivering solutions. -
Global Technical Program Manager / Product ManagerCimcon Lighting Feb 2018 - Mar 2019Billerica, Massachusetts• Sole Internal Project/Program Manager successfully bringing to market the integrated product lines of two Strategic IoT Smart City Partners, Cisco and Trilliant, by overseeing engineering development, partner software/hardware integration and definition of the end-to-end solutions• Responsible for all customer deployments across all product lines, acting as the customers main POC and escalation point• Assisted in the overhaul of Operations for better efficiency & transparency through process and documentation creation • Launched and managed the product lifecycle for "Pilot in a Box," a preconfigured hardware/software kit, driving pilot adoption across new markets and establishing clear deployment guides for customers.• Ran companywide meetings, including executives, to elevate customer issues, product concerns, & determine next steps/solutions -
Professional Services Team Lead & Support Team LeadVerizon Digital Media Services (Formerly Volicon Inc.) Mar 2014 - Feb 2018Burlington, Ma• Hired as Project Manager and rose to lead the Professional Services team & Customer Support team with 6 direct reports• Led the Comcast “Effectv” deployment in all 550 US markets that transformed Comcast’s cable Ad revenue to a digital platform• Acted as go- to escalation point for support issues & case performance review• Coordinated & performed End User & Admin Training• Introduced & led companywide RACI Implementation • Created & documented the end-to-end process for deployments including standing up the customer infrastructure, training, & onboarding customers (software & hardware)• Co-Lead on the VDMS Integration for the Professional Services & Customer Support Teams• Defined the qualification & deployment process for all major software releases between 2013-2018• Major Customers: ESPN, Turner/CNN, NBC, Bloomberg, C4, BBC, NATO, Comcast, Fox, Hallmark, Al Jazeera, Canal+
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Manufacturing Test Engineer - Fortress Product LineGeneral Dynamics C4 Systems Jan 2013 - Mar 2014Taunton, Ma• Managed the Technical Support department while in tandem performing the role of the primary Manufacturing Test Engineer• Developed all Manufacturing Test Plans for pre-production testing & production runs • Ensured new product manufacturability & worked with Engineering to help with the creation of new products (the first 4.4GHz advanced secure wireless & quad radio Mesh products). • CRM Admin; redesigned the entire system covering pre-Sales to post-Sales support• Managed the Company’s tech support knowledge base & helped expand the documentation • Managed the Customer facing support website for ticket submission & FAQs• Responsible for all RMAs - field diagnosis, facilitating return/replacement, fault analysis, in house remediation.• Responsible for inventory management of completed products & all components -
Technical Support & Operations EngineerGeneral Dynamics C4 Systems - Fortress Technologies Jun 2010 - Dec 2012Westford, MaResponsible for all Customer technical support including call center activities as well as email support. Process all RMAs (Returned Material Authorization), performing repairs where possible, and coordinating all CM required repairs where needed. Full responsibility for the development and management of the Tech Support website, including the Customer Support portal, CRM, and the Tech Support Knowledge Base. Performed functions within the Engineering Development Group, including developing active test plans, which included supervising various outdoor field-testing for new technologies for an advanced communications product. Developed and wrote procedural documentation and compiled documentation/manual of safety information of all parts in product. -
Engineering InternFortress Technologies Jun 2009 - Sep 2009Westford, MaInterned as both a hardware and software engineer. Responsibilities as a hardware intern included DVT testing, thermal testing, unit assembly, unit modifications, and logical analysis testing. Software responsibilities included MESH testing, GUI interface testing, IPv4 and IPv6 traffic analysis, and firmware updating.
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Engineering InternFortress Technologies Jun 2008 - Sep 2008Westford, MaInterned as both a hardware and software engineer.
Noah Condon Skills
Linux
Quality Assurance
Windows
Analysis
Operating Systems
Security
Manufacturing
Tcp/ip
Software Development
Project Management
Management
Visio
Unix
Customer Satisfaction
Accounting
Accounting System
Program Management
Noah Condon Education Details
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Accounting
Frequently Asked Questions about Noah Condon
What company does Noah Condon work for?
Noah Condon works for Valueform
What is Noah Condon's role at the current company?
Noah Condon's current role is Director of Customer Success | Technical Project Manager | Digital Transformation | Program Leadership.
What is Noah Condon's email address?
Noah Condon's email address is np****@****xel.edu
What is Noah Condon's direct phone number?
Noah Condon's direct phone number is +178122*****
What schools did Noah Condon attend?
Noah Condon attended Drexel University.
What skills is Noah Condon known for?
Noah Condon has skills like Linux, Quality Assurance, Windows, Analysis, Operating Systems, Security, Manufacturing, Tcp/ip, Software Development, Project Management, Management, Visio.
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