Noah Santos Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

- Provided support and troubleshooting for any issues that customers had and relayed to appropriate internal teams as required- Managed and resolved tickets using email, phone and live chat, through internal ticketing systems (Zendesk, Jira, Confluence)- Solutions-minded and collaborated with internal teams to address obstacles- Collect and communicate relevant inputs to all internal stakeholders

Ottawa, Ontario, Canada

Scribed notes for Carleton Students with disabilities under the Paul Mention Center (PMC).

- Managed multiple roles regarding clerk and online order experiences, which paved the way for multi-tasking operations at work and allowed for more efficient operation by giving colleagues a chance to prioritize on their tasks at hand- Increased operation efficiency in a retail setting by working with management to optimize stocking routes and product orders, thereby reducing the time required to place products in the grocery, produce, bakery and dairy departments- Prioritized early… Show more - Managed multiple roles regarding clerk and online order experiences, which paved the way for multi-tasking operations at work and allowed for more efficient operation by giving colleagues a chance to prioritize on their tasks at hand- Increased operation efficiency in a retail setting by working with management to optimize stocking routes and product orders, thereby reducing the time required to place products in the grocery, produce, bakery and dairy departments- Prioritized early morning shifts to ensure online order quotas were met, enhancing the performance of sales and as a result, aided management in operation efficiency Show less