For over 19 years, I have been changing the way the world thinks about customers. As the President of Noah Fleming Consulting & Co., I help small and medium-sized businesses (SMBs) grow and thrive by leveraging the hidden assets they already have in place. My core competencies include customer loyalty and retention, sales and marketing processes, and keynote speaking.I have worked with senior executives and teams across diverse industries and sectors, such as Michael Kors, The Washington Capitals, Broadway, and Mistras Group. My clients have generated over $5 billion in word-of-mouth business and new revenue from their existing customers in the past five years, thanks to the evergreen strategies and processes that I have developed and implemented. I am also the author of three best-selling books on customer loyalty, customer experience, and customer service, and a contributing writer for The Globe and Mail and Fast Company. My mission is to help SMBs achieve stable growth, season after season, by creating deeper and more profitable relationships with their customers.
Listed skills include Customer Retention, Client Retention, Retention, Online Advertising, and 29 others.