Noah Foss Email & Phone Number

Monterey, California

Fraud Prevention Specialist: * Responds to high volume of incoming calls from customers regarding their accounts, meets productivity goals* Use multiple verification tools to determine true customer identity, resulting in early detection of fraud.* Support the department through cross-training efforts for consistent knowledge and information. Delegates and schedules assignments to meet deadlines.* Process inbound calls from customers regarding account issues and uses knowledge and expertise to determine solutions resulting in customer retention and high satisfaction.* Researches and analyzes documents, conducts thorough and comprehensive investigation of each case. Identifies inconsistencies and errors.* Excellent attendance, arrives on time, focused on priorities.* Focuses on effective decision-making and proactive problem solving.* Proven ability to take initiative in completing complex projects with exceptional quality and detail.* Very instrumental in assisting peers with changes as the result of conversion and changes in banking regulations.Fraud Detection Representative:* Answered incoming calls promptly to ensure highest customer service, minimized transfers. * Patiently explained procedures and processes.* Responded to calls from victims of fraud and provided assistance and expertise.* Submitted accurate fraud reports identifying the type of fraud.* Prevented potential fraud loss by following exact procedures and pin-pointing inconsistencies.* Monitored transactions for suspicious activity.* Blocked accounts for potential fraudulent activity.

Photo Lab Manager: * Handled all managerial duties to ensure a smooth running operation at all times.* Scheduled and supervised employees. Handled and resolved escalated issues with customers. * Performed regular preventive maintenance and troubleshooting on machines to minimize downtime.* Analyzed profit and loss reports from previous years to uncover opportunities to improve the business and increase revenue.