• PowerShell and Bash scripting• Configuration management via Puppet and Git• Implemented and managed Windows deployments via WDS/MDT    ◦ Created automated process to register machines for no touch deployments• Created automations for disabling machines, performing major software upgrades, then reenabling once completed• Created automations for cycling machines based on customer requirements• Created automations for deploying ESXi to hosts and VM creation

• Managed SCCM Environment    ◦ Deployed Distribution Points, Software Update Points, Site Servers    ◦ Managed Windows 7 and 10 Task Sequences    ◦ Managed Windows patching with SUP    ◦ Packaged drivers and software for Task Sequences and Software Center    ◦ Created custom SQL queries and PowerShell scripts for Windows patching reporting and software inventory• Implemented Linux deployments via Cobbler• Automated Windows VM provisioning with vSphere and SCCM

• Managed Altiris Deployment Solution    ◦ Performed Altris migration from version 7.1 to 7.5    ◦ Created and maintained Windows Deployment Jobs    ◦ Packaged software and created custom install scripts where needed• Provided support for third level escalations

• Provided second-level support for over 150 local users,• Supporting remote and mobile users• Escalating tickets to proper groups when needed.• New system deployment, as well reimaging existing systems• Troubleshooting network connectivity - wired, wireless, and VPN• Creating support documentation

• Provided first and second level support to over 200 users at multiple facilities• Supporting remote and mobile users, on-call as needed• Escalating tickets to proper groups when needed.• Provided guidance/assistance at Charcot Integration Center when vendors encountered issues• Provided technical expertise for hardware training videos for the sales staff.• Desktop and laptop deployment, image creation• Troubleshooting network connectivity - wired, wireless, and VPN• Equipment purchasing and asset management• Managed networked copiers and printers• Account and Server management• Created support documentation• Maintained video conferencing equipment

• Responsible for new system builds, repairs, and upgrades. • Worked with customers to create custom system configurations to meet their specific needs.• Provided on-site support for computers, servers, and wired/wireless networking.• Created a universal image to reduce deployment time for new systems• Developed Media Center and Auto PC products.