Technical Program Manager 3
Current• Act as liaison between project managers, software engineers, and business units• Manage an ongoing custom process when a dev left, creating 20,000+ pages of deliverables monthly for a key client• Use SQL to investigate and solve tier 2/3 support items on client data and our reporting websites• Create and investigate stories/defects in Jira and Azure ecosystems• Manage a Unix system, running and troubleshooting shell and Python scripts• Work with Software Engineering to document and onboard users to new products• Assisted IT Management in integration of ticket software during company merger• Comfortable with Microsoft SQL and Office products, SFTP sites, RDP instances, software and database license renewal