Noah Lepro Email & Phone Number

Minneapolis, Mn, Us

➡️ Dashboard Implementation: Designed and implemented a dynamic dashboard in Power BI to track service level agreements (SLAs) and streamline work processes, significantly enhancing visibility and operational efficiency.➡️ Credit Insights: Developed and introduced a Credit Aging dashboard for senior leadership, providing critical insights into credit approval processes and identifying areas for improvement.➡️ Forecasting Accuracy: Created a monthly dashboard to monitor rate reductions, identifying issues and discrepancies, which led to corrective actions and more accurate forecasting.➡️ Process Improvement: Led a year-long project in collaboration with executive stakeholders to transform processes, resulting in improved efficiency and success across various customer segments.➡️ Team Leadership: Mentored and guided a team of three, fostering their development into effective leaders with strong process and communication skills.➡️ Data-Driven Enhancements: Analyzed datasets to identify areas for improvement within customer success and sales teams, resulting in an increase in approval rates from 67% to 88%.

Greater Minneapolis-St. Paul Area

➡️ Managed Customer Data and Performance Metrics: Leveraged Salesforce reporting and APIs to efficiently manage customer data, track key performance metrics, and enhance outreach initiatives, leading to improved escalation event handling and resolution.➡️ Revenue Optimization: Identified and addressed critical gaps in the deactivation process, resulting in the successful recapture of $68k in revenue during Q3 2021.➡️ Facilitated Strategic Meetings: Led weekly meetings with key leadership stakeholders to drive strategic discussions and foster productive partnerships, aligning efforts across departments.➡️ Built Cross-Functional Partnerships: Developed and maintained strong relationships with Sales, Customer Success, and Finance teams, contributing to multiple Employee Recognition awards.➡️ Resolved Complex Challenges: Applied strong communication, research, and negotiation skills to address complex customer issues, balancing retention goals with overarching company objectives.

Greater Minneapolis-St. Paul Area

➡️ Collaborated with Program Managers and Enterprise Account Executives to drive successful adoption of retailer initiatives.➡️ Drove over $80k in annual recurring revenue during Q1 and Q2 2018 with a 1:1 ratio of recurring revenue compared to one-time sales