Principal Operations Manager
CurrentResponsible for business and product support operation teams across Meta focused on business solutions. Key outcomes include:- Re-inspired and led Meta’s Business Bug program resulting in significant reductions in time to resolve customer’s bugs.- Managed 10+ reports responsible for issue resolution across Meta’s Business Products meeting all operational goals.- Responsible for reliability efforts across Instagram Business resulting in 50% improvement in goal attainment.- Ran efforts across Instagram Engineering to recognize engineering craft- Created business support organization’s approach towards product service levels - Created and sustained programming which brings to life the organization’s values - Innovated organization’s business review process enabling leadership to quickly understand trends and team’s needs.