Help Desk Specialist
Current* Provided technical support to customers via phone, troubleshooting and resolving basic IT issues.* Diagnosed hardware and software problems, offering step-by-step guidance to users.* Escalated advanced issues to senior IT staff and specialized technical teams.* Maintained detailed records of customer interactions and problem resolutions in a ticketing system.* Assisted customers with navigating and utilizing company products and services.* Performed updates to customer account information, ensuring accuracy and efficiency.