Noah Chandler Email & Phone Number

New York, NY, US

Los Angeles, California, US

Los Angeles, California, US

I led the 27 person Customer Success team for SADA, which I’ve grown from a team of 2 people. In this role I own the entire CS strategy and KPIs for customer & revenue retention, revenue expansion, and NPS. Under my leadership I’ve been fortunate enough to spearhead the ground up development of a wide array of key initiatives including: * Customer.

Los Angeles, California, US

Los Angeles, California, US

Los Angeles, California, US

• Responsible for managing $33M of reoccurring revenue and developing G Suite adoption and usage strategies for 300+ assigned accounts such as Colgate, Weight Watchers, WeWork, and Warby Parker.
• Developed new Google Customer Success programs, including creation of G Suite adoption playbooks, CSM standard operating procedures, quarterly business reviews, and product roadmaps
• Conduct monthly and quarterly meetings reviewing Google’s product updates and roadmaps, adoption and change management strategies, organizational and technology objectives with IT and business leaders
• Exceeded 95% retention goal every quarter; Identify and work with AM’s on all G Suite upgrades and net-new partner sales. Upgraded 31 Google customers to G Suite Enterprise in 12 months since release
• Negotiate sales, renewals and approvals with Google reps and other partner solutions (e.g. Carahsoft, Softwatch, BetterCloud, Backupify, Okta, Ingram, Dialpad, Vonage, etc.)

• Responsible for developing and maintaining relationships with key decisions makers and identifying new expansion opportunities for leading eCommerce clients like Kate Spade, Motorola, and Golfsmith.
• Act as trusted advisor enabling value realization and ensuring clients achieve business objectives
• Identify opportunities to drive new revenue growth through upsell and product expansion
• Communicate Bounce Exchange’s value and performance to key stakeholders across the organization

San Jose, CA, US

• Responsible for managing $14M book of business and provide strategic client relationship management and content delivery for leading Financial Services and Insurance clients, including Goldman Sachs, JP Morgan Chase.
• Act as trusted advisor enabling value realization and ensuring clients achieve business objectives resulting in 100% retention rate
• Drive adoption and usage of Adobe Marketing Cloud solutions generating $750K pipeline of cross-sell, upgrade, and service package opportunities
• Develop key aspects of 2016 Customer Success Manager adoption strategic, including champions program, organizational best practices, CSM engagement plan
• Lead customer engagement activity – share best practices and use cases, coordinate launch events, and conduct business reviews among other strategic engagement initiatives
• Collaborate with cross-functional team (sales, consulting, project management, engineering services and customer support) to drive exceptional client experiences

Redmond, Washington, US

• Responsible for ensuring Northeast’s 380+ enterprise and SMB accounts adopt O365 and achieve business value throughout customer life-cycle, including requirements gathering, organizational change management, technical.
• Own day-to-day relationship with senior business and IT executives within Northeast’s 15 most strategic accounts such as TJX, Staples, and Bose (avg. FY15 spend ~ $1.4M); Providing regular on-site visits, envisioning.
• Create baseline O365 adoption program for local market on standard offering to customers. Program was built out nationally, then English-language speaking program for all eligible Office 365 customers. Baseline will be.
• Assess customer requirements and worked with product to create Yammer Analytics Dashboard; Delivered end-user training and gathered feedback for future product enhancements
• Launched and grew “US East Champions Network”, community of 500+ customer advocates; Facilitated networking events, 1:1 connections, and speaking opportunities to share experiences and best practices
• Created Microsoft’s “Cloud Active Usage Program” leveraged globally as the standardized model for driving license consumption within most strategic accounts

Cambridge, MA, US

• Responsible for delivering premier service to the Technology Marketing Council (TMC) community of 130 CMO’s and senior marketing leaders, building client strategies and content to increase revenue and market share in.
• Managed and fostered member relationships with over 50+ CMO and SVP of marketing executives
• Built client strategies and content to increase market share in highly competitive markets
• Designed year-long content curriculum and engagement plan resulting highest-rated full and half-day client conferences, webinars, and panel discussions, personally delivering presentations on industry trends and.
• Analyzed in-depth data sets to identify key trends and benchmarks for clients top strategic initiatives (i.e. gauging new market opportunities, budget allocation, messaging alignment)

Cambridge, MA, US

• Managed and fostered client relationships with 25+ CMO and SVP of marketing executives
• Led in-person meetings, webinars, panel discussions, and regional events to help marketing and strategy executives connect and solve their business challenges (i.e., increasing brand awareness, establishing industry.
• Devised multi-step new content marketing campaigns (i.e. collateral creation, email templates, call scripts) and sales training seminars resulting in 31% growth in new members from 2010-2011
• Launched all 37 online communities 100% on-time and on-budget, exceeding performance expectations including increasing new registrants at an average of 22% month-over-month and user activity at an average of 27% (i.e..

Cambridge, MA, US

• Created and delivered customized content on topics such as marketing measurement, brand awareness, and social media
• Supported community of 120 Technology Marketing Executives
• Produced monthly deliverables helping members maximize Forrester content and community

Cambridge, MA, US

Cambridge, MA, US

Bachelor Of Science (B.S.), Political Science And Government

Education record