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🚀 Dynamic Customer Success Professional at MongoDBWith a passion for innovation and a keen eye for identifying and solving organizational challenges, I have carved a niche in customer success at MongoDB. My journey through various roles - CSM, Senior CSM, and currently, Strategic CSM - reflects my commitment to driving customer satisfaction, retention, and expansion, while support spearheading internal program work.🌟 Proactive Problem-Solver & Change LeaderI excel in anticipating and addressing internal program needs proactively, a skill that earned me the "Change Leader" award. My approach is to foresee potential challenges and innovate solutions, enhancing not only customer experience but also MongoDB's operational efficiency and strategic direction.
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Gtm Customer Success ManagerRedisGrand Rapids, Mi, Us -
Strategic Customer Success ManagerMongodb May 2022 - PresentNew York, Ny, UsAchieved 100% retention for multiple quarters, handling over $10M in revenue for 2 strategic accounts.Drove significant expansion by identifying and addressing customer needs, consistently enhancing their value realization from the platform.Developed and launched the revamped Atlas Certification, enhancing technical onboarding for global CS org.Proactively managed high-risk accounts, securing key renewals and mitigating potential churn.Recognized for exceptional program work, winning the “MVP of the Year" award for the AMER region and "change leader" award for the West region -
Senior Customer Success ManagerMongodb Aug 2021 - May 2022New York, Ny, UsAs I progressed to a senior role, I balanced high client retention and expansion rates with the development of key automated tools and compliance processes. This role allowed me to demonstrate my capability to lead transformative initiatives and make a substantial impact.
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Customer Success ManagerMongodb Aug 2020 - Aug 2021New York, Ny, UsIn my initial role, I achieved a notable 99.5% retention rate in my first quarter, establishing a solid foundation for customer relationships and setting the stage for future growth. My focus was always on deep engagement and strategizing for expansion. I continued to have a high achieving above 100% attainment for all KPIs.
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Program ManagerIntertek Nov 2018 - Aug 2020London, GbI create, innovate, and problem-solve for Intertek Sustainability ProgramsI led a team of more than 6 to help drive the program from sales, marketing, and technical development. -
Project ManagerIntertek Dec 2017 - Nov 2018London, GbI directed sales and operational processes to provide innovative solutions to increase revenue and margin
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Sales Account ManagerIntertek Jan 2015 - Dec 2017London, Gb• Held direct responsibility for managing key accounts, developing relationships with clients and recognizing opportunities to create new revenue—consistently achieved metric of 20% year-over-year growth.• Within the first year of role achieved $1.6MM in sales which included new business opportunities in addition to the expansion of existing accounts. • Engaged with prospective customers, traveled across the country to their sites and presented the benefits of the brand. • Successfully negotiated contracts with highly visible and multinational clients to achieve all sales goals and objectives.
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Account Development RepresentativeIntertek May 2014 - Dec 2014London, GbIn this role, I shadowed and was mentored by a Key Account Manager until I grew into one.
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Public RelationsFerris State University May 2013 - May 2014Big Rapids, Mi, UsAssist in the social media and campus events planning and execution. -
Director Of FinanceFerris State University May 2013 - May 2014Big Rapids, Mi, UsA division of the Student Government that mentors and allocates student organizations over $300,000 annually to campus events and organization travel.Oversight of 8 members of the division and reported directly to Student Government.
Noah Moss Skills
Noah Moss Education Details
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Ferris State UniversityApplied Speech Communication; Concentration: Community Leadership; Minor: Philosophy
Frequently Asked Questions about Noah Moss
What company does Noah Moss work for?
Noah Moss works for Redis
What is Noah Moss's role at the current company?
Noah Moss's current role is GTM Customer Success Manager.
What is Noah Moss's email address?
Noah Moss's email address is no****@****tek.com
What is Noah Moss's direct phone number?
Noah Moss's direct phone number is +191667*****
What schools did Noah Moss attend?
Noah Moss attended Ferris State University.
What are some of Noah Moss's interests?
Noah Moss has interest in Psychology, International Markets, Economic Empowerment, Investing, Education, Finance, New Technologies, Sales, Health.
What skills is Noah Moss known for?
Noah Moss has skills like Customer Service, Public Speaking, Public Relations, Social Media, Teamwork, Microsoft Office, Leadership, Research, Marketing, Project Management, Microsoft Excel, Powerpoint.
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