- Developed VBA script to import and calculate metric data for weekly KPI reviews with senior leadership, freeing up over 3 hours per week for management to prioritize value-added tasks

- Achieved 179 5-star ratings while supporting 52 different services across compute, networking, databases, security, content delivery, and infrastructure as code domains- Resolved 680+ cases encompassing both single service and multi-service issues for 522 unique customers, achieving 114% of goal over a 2 year period- Assisted technical writers in updating, amending, and creating public documentation for 20+ public facing articles

- Received the Most Valuable Player award from the North America West site lead for going above and beyond for customers in September 2023- Earned 17 accolades from peers, technical account managers, and site leadership for mentorship, peer leadership, customer obsession, and operational excellence

L5 Inventory Control and Quality Assurance Manager (Days)- Designed and deployed Zebra Scanner inventory management system across building to properly maintain and hold associates accountable for $377,000 worth of IT equipment- Drove Nike Multiple Event DPMO below 29% of network standard with 4 consecutive weeks as #1 across 62 Amazon FCs, impacting most significant defect injection metric for overall bin and inventory health- Decreased Amnesty Per Million Transactions WoW at average of 6% eight weeks in a row

L4 Outbound Pack Area Manager (Mix/Singles)- Lead team of 100-120 direct reports in order to meet customer expectations and drive production volume of 800,000+ packages throughout peak- Developed T1 to T3 and continued developing AA throughout Process Assistant role to successful incline for L4 Management position; mentored 4 Area Managers to be customer obsessed and people engaged- Reduced average CE misses in High Quantities Process Path by 62% over period of 36 weeks35% reduction in Mix Process Path over same time frame- Directed Reverse Logistics team in Vendor Returns to process 20k+ units each shift throughout peak, pushing volume goals to 150% of labor plan expectations- Procured $40k+ in equipment and supplies to drive CI initiatives across all shifts in Singles paths as designated Process Path Owner- Standardized site-level training for Ship In Own Container ASINs in order to address unnecessary box upgrades, reducing defects by 37% MoM and saving $40,926 in cost

- Created sign-off checklist for helping leadership identify gaps in morning grocery performance regarding truck unloading and shelf stocking

- Validated and entered pertinent data from 100+ various scanned document types into a database for consolidation and analytics

- Leveraged background in IT and Audio Production to highlight key products to customers and answer technical questions, promoting daily electronics holiday sales of $14,000+ and customer loyalty- Acted as a peer leader throughout roles in every department and onboarded 30+ team members with a focus on customer satisfaction and area organization