Noah Palm Email & Phone Number

United States

Charlottesville, Virginia, United States

-Respond to requests via case-management system, telephone, email, remote access, and in-person; provide high-quality customer service. Ability to communicate and interact successfully with the community and develop and maintain positive relationships with residents and colleagues.-Identifies, diagnoses, and resolves end-user and community problems; computer-based systems software and hardware, MS Office 365, network, telephones, cell phones, television, audio visual equipment, WIFI, the Internet of Things (IOT), cable, printers, PCs, Macs, tablets, and other associated technologies in a call center environment; communicates solutions to end-users.-Creates, edits, closes, and maintains cases within the case-management knowledge base system.-Coordinates timely repair of equipment covered by third-party vendor maintenance agreements-Helps install Local Area Network (LAN), coaxial cabling, telephony, and other associated equipment.Qualifications

Charlottesville, Virginia, United States

• Utilized Intuit QuickBooks to invoice orders into the Now Commerce Platform ensuring organized and consistent delivery of Grit products to store locations• Onboarding new hires with customer centric training while providing deep product knowledge & resources for success• Coordinating internal scheduling and communication through Slack to ensure successful delivery of products, identifying & resolving operational issues within Grit Shops, and to provide any additional operational support• Provided technical support for clients in VA, MD, NC and the DC area

South Boston, Virginia, United States

Overview: Promoted from a crew member to a supervisor role in just under 8 months. Responsible for leading various construction projects both commercial and residential. Served as a trusted resource for clients – emphasizing customer relationships and quality service.• Lead various commercial and residential construction projects• Instructed crew members on best installation practices to improve efficiency and long-term value for customers• Worked directly alongside team members to establish an equitable and hardworking culture – always remaining open to employee feedback to create the most productive working environment• Acquired continuing education certifications to develop my professional skill set to exceed industry standards• Professional Installation of windows, siding, insulation, and trim work

Lynchburg, Virginia, United States

• Responsible for training new hires and familiarizing them with the POS system• Collaborated with front staff to ensure customer satisfaction in a timely manner• Ensured cleanliness of the facility by performing janitorial duties