Noah Pietz Email & Phone Number

Portland, Oregon, Us

Provide back up and support to supervisor unit. This includes monitoring absence and overtime, evaluating performance, training, orientation, participating in question and answer sessions for CSR I & IIs. Participate in the hiring process, as well as the employee disciplinary process. Answer calls from policyholders, members, agents, providers, hospitals, pharmacists and others regarding benefits and other issues. Make adjustments to correct claims and assists, back up and support supervisor with questions, coaching and training reports. Assist marketing by presenting customer service demonstrations.

Portland, Oregon, Us

Provide backup support to Supervisor for file reviews, training and reports. Assist with overseeing department work flow and issue assignments as needed. Involved with COB updates, phone calls, adjustments, overpayments, claims adjustments, refunds, file reviews, stop pays, voided checks, returned mail. Provide customer service to members of multiple benefit plans by analyzing the caller’s needs and by providing timely and accurate responses. Answer calls from policyholders, agents, members, providers, hospitals, pharmacists and others regarding benefits or other issues.

Assist project engineering team responsible for subsurface investigations, laboratory testing of soil and rock, construction monitoring, and engineering on a variety of projects involving geotechnical, foundation, and seismic design.

Managerial tasks including responding to escalations, creating schedules, supervising and appraising employees. Escalations specialist, provided solutions to complex customer concerns. Increased customer satisfaction ratings by 20% on average per site. Fostered interpersonal relationships through effective communication. Responsible for leading & training customer service teams and independently designed training material used to increase customer satisfaction.

Miami, Fl, Us

Completed manager tasks such as handling escalations, providing solutions, creating schedules, supervising & appraising employees. Handled customer relations from initial contact to final follow-up in conjunction with multiple databases. Provided customers with solutions to complex issues through research and support. Responsible for leading & training customer service teams to improve customer satisfaction.

Successfully advertised & sold promotional packages for sports teams, restaurants and automotive services.Built strong customer support, proven through continually exceeding sales goals & quotas. Utilized effective communication, problem solving, and public speaking skills to promote company & built clientele.