Noah Prudencio Email & Phone Number

Valenzuela, Ncr, Ph

AWS, GitHub, Subversion (SVN), Infrastructure as a Code, json, yaml, Windows, Linux, VMWare, Citrix, NetScaler, Commvault, powershell, Jenkins, Octopus Deploy, CI/CD, CodeBuild, chef, Ansible, Kubernetes, Docker, nginx, Redis, pub-sub / Message Queues, IBM MQ, Sonic, Elastic, Kibana, Prometheus, Grafana, Scalr, Consul, Tomcat, Terraform, SFTP etc.

TechOps for HedgeServAWS, GitHub, Subversion (SVN), json, yaml, Windows, Linux, VMWare, Citrix, NetScaler,powershell, Jenkins, CI/CD, CodeBuild, chef, Ansible, Kubernetes, Docker, nginx, Redis,Scalr, Consul, Tomcat, Terraform, etc.

• This is a Managed Service Provider.• From July 23, 2018 to Dec 2020, working under KMC Solutions for ASG Group• Experienced to provide support in different infrastructure and cloud concerns as we are working in a small team (3 staff) for Wintel, our Infrastructure Tech Lead, patch management, and me up to May 30, 2021.• Since May 31, 2021, working as an Account Technical Lead for Philippine resources Database, Network, Storage and Backup, Office365.• Azure Global Administrator and Domain Administrator• Supports Citrix Farms (Citrix XenApp 6.5 and Citrix Cloud and Microsoft Azure using Machine Creation Services)• Supports Active Directory Certificate Services, AD Federation Services.• Provide supports to Microsoft Azure, Office 365.• For Azure, supports creating SQL, Load Balancer, Application Gateway, Azure AD and Enterprise Applications, SSO,• Helps with Exchange On-Prem / 365 troubleshooting, tracing for non-delivery of emails.• Knowledgeable with Incident, Change, Problem, and Service Management process•• Worked with renewals of external and internal certificates• Support application requirements for certificates – HTTPS / TLS• Knowledge with Security devices like Splunk for querying.• Create documentations and knowledge base• Investigate Root cause for incidents• Assesses new requests and provide inputs to Managers.• Experienced in translating high-level project requirements to low-level change implementations.• Worked in automation of health checks and reports to SMTP and Office365 with various Infrastructure systems like Active Directory, Exchange, RADIUS, Distributed File Systems, Active Directory Federation Services, Citrix, AADConnect, Hyper V, and other services.• Worked in some automation in Azure PowerShell and AzureCLI like Citrix gold image backup, backing up of container, resizing of disks, resizing of VMs, enabling accelerated networking.

Senior Citrix Engineer / Systems Engineer for ASG Group / NRI

Supports Citrix Metaframe XP, XenApp 4.5, XenApp 6, XenApp 6.5, XenApp 7.6 and LTSR, NetScalers, Provisioning Services, and other IT stuff like Wintel, VMWare, applications, etc.

Systems Administrator - Virtualization at Bank of the Philippine IslandsPrimarily supports virtual environments like:VMWare vSphere 5 and 5.5Citrix XenApp 6 / 6.5 and 7.5Citrix NetScaler 10.5Also supports Windows Server 2003, 2008, 2012, Red Hat Linux, IBM Chassis, Blades, Rack servers, Microsoft Clustering, Network Load Balancing, Active Director, Group Policy, Registry, scripts, and other systems.

Windows System Administrator at Bank of the Philippine IslandsSupport Windows Server 2003, 2008, 2012, Red Hat Linux, Citrix XenApp 6, 7.7, Citrix NetScaler 10.5, VMWare vSphere, IBM Chassis, Blades, Rack servers, Microsoft Clustering, Network Load Balancing, Active Director, Group Policy, Registry, scripts, and other systems.Work with client's new project deployments.Assigned as Shift lead since March 2016

Senior IT Specialist at John Hancock Insurance (Canada and USA) – Infrastructure TeamManulife Financial Business Processing Services (MBPS)• Supports different projects like Windows 7 migration, Citrix Server upgrades, and Microsoft Hyper V to VMWare migration• Provides lead support to VMWare and Citrix related concerns.• Supports, troubleshoot, and provides on-call assistance to John Hancock Life Insurance infra, servers and applications in USA / Canada• Provides major support to critical life insurance applications like Siebel Oracle and Callidus TrueComp• Coordinates with global vendors like IBM, CGI, USIS, and other application vendors• Provides second / third-level support to users.• Other major applications include VMWare, Hyper V, Microsoft System Center Configuration Manager 2007• Provides support to other customized / in-house applications include FileNet, Vision 21, • Tests and certifies JH Life softwares and applications • Participates in change and release management• Supports the infra side in month-end, quarter-end, and year end batch processes.

Network Specialist at Global Monitoring and Reporting Center (NOC)Manulife Financial Business Processing Services (MBPS)Supports 24/7 operations for Canadian and US servers and circuits of Manulife Financial globally.• Manages ommunication between Manulife Financial & Verizon Business. • Monitoring and escalation of 27 Global Sites of Manulife• Assist in troubleshooting when problems are encountered in the Global Sites.• Monitoring and escalation of Riverbed WAN Accelaration Appliance• Monitors Citrix Latency of some Manulife Financial site.• Reporting any failures detected on servers and circuits and identifying the root cause of its findings. • Analyzes tracks and monitors all escalated issues. Regularly checks for new issues/incidents raised by key business users.• Serves as an escalation focal for any IT related issues through IT Customer Inbox• Checks all reports to be submitted to the Business Unit daily and ensure in meeting the targeted service level agreement.

September 2009 – April 2010Systems Support Specialist at Information Management DepartmentSt. Luke’s Medical Center Global Cityo Administers the user access, roles, functions and password of the Healthcare Systemo Provides phone and remote assistance network, computer, and other IT pheripherals.o Monitor the status and availability of different servers and customized applications.o Provides support St. Lukes’ customized software like Daily Time Sheet, HR Information System.

• Provides phone and remote assistance to users• Repair and troubleshooting of printers, and computers• Support, installation and configuration of Windows Servers• Provides phone, actual, and Remote Assistance technical support to users.

o Monitors compliance of companies with the SSS Law (RA 8282), fieldwork included.o Renders initial assistance to all SSS-related concerns.o Inspects companies’ SSS employment and accounting records.o Preparing and monitoring monthly collections of SSS Contributions and Loan Repayments.o Assists in Senior Account Officers in preparation for case hearing at the Social Security Commission

o Check clearance, verification, and reports (Fraudulent encashment, Cashed, and Cancelled check).o Renders initial assistance to members and companies for various SSS-related concerns.o Prepares communications to various departments, individuals and other companies.

Master Of Business Administration (M.B.A.), Master Of Business Administration, 1.91 (Highest Is 1)

Graduate with partial scholarship (Varsity in chess)

Bachelor'S Degree, Bachelor In Science Major In Financial Accounting

Graduate with: Athletic scholarship (Varsity in chess) Partial scholarship (Excellent entrance exam)