Manage Salesforce.com, including permissions, sales process, workflows and data processing.Apex development and Powershell scripting to automate workflows and batch processing.Build, automate and maintain support platform in Salesforce for both internal and customer support.Manage three IT staff with strong communication and leadership skills.Develop automation with Apex, Flow and workflow to drastically decrease client onboarding time and client support resolution times.Design and build accurate data collection processes, data analysis and visual reporting using Apex, Salesforce reporting, and Wave analytics.Integrate, automate and maintain Pardot within Salesforce to enable data collection and accurate reporting of marketing metrics.

Reduced total technology expenditure by 70%.Built and scaled Windows network from 20 to 150 employees, merged two companies, facilitated transition to virtual desktop and managed IT contracts.Implemented and managed IT workflow and support system between three IT staff and seven locations, including designing a help desk ticketing system.Implemented and managed secure storage of all company data as well as the archiving of records and backup and ensured HIPAA compliance for all paperless medical data.Wrote and implemented documentation and communication policies among IT staff.Created SLAs and escalation policies between IT staff and management.

Maintained network, official website, database, ebay store, and trained staff in product imaging equipment and listing procedures.Automated tasks and made sales process 40% more efficient.