• Assist and support License Tax Professional• Manage 250 clients ( IRS & State Tax Debt) Cases• Contact, Collect, Organize all Case information• Inform Customers on Laws, Rights, Options & Resolutions• Collaborate with all tax department staff• Negotiating over $320K in tax debt relief savings with IRS

• Provided guidance and insight, contributing to product design, delegating technicalresponsibilities, monitoring project progress, reviewing systems• Provided external & internal Members / Customers, Medical Physician, Hospital / FacilityHealth coverage support Retaining over 92% primary health accounts for renewals• Analyzed problems & provide information/ resolutions, Improving System upgrade options• Maintained over 2000 member, accounts and over 20K+ medical claims a month

Install, configure, and support to all campus / contract users.Maintenance to support network hardware and software.Train and Educate Departments, Students and external partnersSupervise computer support specialists and computer network support specialists.Enforce administer network security measures.Remote Access RepairProvide onsite, support for all Apple & PC products, including software▪ Train & Educate Departments, Students and external partners to resolve their issues▪ One on One Computer Training▪ Remote Access Repair ( Bomgar ) PC & Apple▪ Finding Solution’s, for Engineering, Medical Departmental Computers campus wide• Support and Repair for all campus ( Student, Faculty, Off Campus Contracts *3rd Party* )• Repair Ticketing system $160K in revenue repairs• Train and Educate Departments, Students and external partners• Cyber security measures, reports, financial statements, Gaining $2.5M Apple Contract

An unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. Assist customers with any aspect of the operating system and applications for Apple products. Online case completion and incoming calls to assist customers with their Mac computer. • Troubleshoot of software ( iOS & OS ), Hardware, Product development life-cycle and programmanagement methodologies Saving over $250K a month• Manage 250+ customers ( individuals and companies ) per month• Provide basic to complex support over phone ( customers & engineering )• Educate customers on all support options ( Applecare, Parts etc. )• iOS, Smartphone, Tablet, PC or Mac experienceCommitments for ongoing cases, work next to engineers in assistance to identify any issues to seek resolutions Software: Hardware: • OS X ● iPad • Aperture ● iPod • Apple Configurator ● Mac Apple Displays • Apple Remote Desktop ● Apple TV • Compressor ● AirPort & Time Capsule • Final Cut Pro • iLife • iWork • Logic Pro • MainStage • Motion

Assist customers with any aspect of the operating system and applications for Apple products. Online case completion and incoming calls to assist customers with their Mac computer. Commitments for ongoing cases, work next to engineers in assistance to identify any issues to seek resolutionsSoftware: Hardware:• OS X ● iPad• Aperture ● iPod• iWork ● Mac Apple Displays• Apple Remote Desktop ● Apple TV• iLife ● AirPort & Time Capsule

Lead in strategy, setting goals, direction, including but not limited to profitability & performance. Upholding Company standards, timely & accurate completion of all S.T.A.R reporting, Business review/action planning. Resulting in, positive review sales performance: * Outstanding leadership abilities; able to coordinate & direct all phases of "Store Customer Feedbacks & improvements, performance of increased revenue, leading in the Complete Customer ExperienceActing DCI ensure all :Coach, training not only Computer Techs / Auto Tech but also Computers AssociatesSales team members: * Helps execute the core rules of T.R.U.S.T., & continue to keep a strong line of communication between all employees and customers alike.