Noah Weiner Email & Phone Number

Chicago, IL, US

Berlin, Berlin, DE

Company Overview: Global SaaS content supply chain platform serving the Software, High Tech, Financial, Industrial, Healthcare, and Aerospace sectors.Reporting to COO, in my role as SVP at Acrolinx, I own NPS, NRR, and CLTV, overseeing a 30-person team across 6 business divisions (Customer Success, Implementations, Professional Services, Technical Account.

Berlin, Berlin, DE

In meeting and exceeding all Customer Success business metric targets for 3 years, and demonstrating proven leadership and team building skill, my remit expanded to lead the entirety of post-sale customer-facing teams at Acrolinx:- Customer Success- Professional Consulting Services- Technical Account Management- Customer Support- Support Operations.

Berlin, Berlin, DE

In my role as Senior Director of Customer Success at Acrolinx, I was promoted to lead the global CS business, where I consistently met and exceeded Churn and Expansion targets quarter over quarter. I developed and implemented strategic initiatives to drive customer satisfaction and retention, ultimately contributing to revenue growth and customer loyalty.

Berlin, Berlin, DE

Led the North American regional team of CSMs responsible for +70% of the company's ARR. Consistently outperformed company targets of 8% Churn and 130% expansion.

Berlin, Berlin, DE

Individual contributor, carrying 30 customer book of +$2.5 million in ARR; consistently exceeding quarterly targets of 6% Churn and 30% ARR expansion.

Chicago, Illinois, US

Company Overview: Full service digital marketing agency with 60 employees.Instilling customer advocacy across all channels of the business married directly to measurable gains in business revenue and profitability. Responsible for maintaining, refining, and ever-improving the customer-centric vision, operational paradigm, deliverable efficiency, and.

Chicago, Illinois, US

Leading the Client Success team in owning voice-of-customer and value-focused accountability. Directly responsible for quality of service aligned to client goals, as well as deliverable efficiency of internal client operations.Directing all customer service efforts related to revenue retention and renewal. Responsible for the permeation of "client first".

Chicago, IL, US

Company Overview: SaaS web marketing tech firm with 75 employees. In summary of my near 5 year tenure with SIM Partners, I owned and defined the customer experience for this enterprise premium SaaS platform, shaping the business operations to meet the demands of a growing company which provides local internet marketing at scale for large brands primarily.

Chicago, IL, US

Promoted to continue executing overall corporate vision of customer relations, while persistently growing and retaining revenue. Mentored and developed customer-oriented staff into SEM expertise dedicated to client satisfaction and clear communications.➢ Fully revamped Client Operations & Support Department to achieve greater efficiencies of scale and lay.

Chicago, IL, US

Initially hired to focus on owning critical client relationships, deploy account management teams and optimize scalability of fulfillment, while supporting platform and product enhancements. ➢ Applied expertise to help identify, negotiate, acquire and retain over $5 million in new revenue; designed and introduced up-selling and marketing resources.➢.

Highland Park, Illinois, US

A web presence strategy and tech business operations advisory resource helping companies and individual business owners improve and refine interactive practice and execution. A strong history of developing processes of Internet marketing, content strategy, and social media into robust business models focused on revenue growth, measurement, and client.

Brought in to provide marketing vision and strategy for Duo's client base, developing the company's offerings in the realm of Internet Marketing (Search, Social Media, Content Strategy) as a compliment to its full suite of Web-based services.Spearheading client facing account management services, ensuring that all communication and project execution work.

Dallas, TX, US

Company Overview: LocalLauch was a 200-person Search Engine Marketing tech (purchased by RH Donnelley [Dex Media] in 2006). Hired as LocalLaunch's second employee to organize and lead all Sales efforts.Concurrently oversaw Direct Sales, Reseller and Client Support divisions with a 12-person SEM sales and fulfillment group. Served hundreds of reseller sales.

Brought on to target small to medium businesses in the Chicagoland area and sell credit card processing merchant account services and equipment. ➢ #1 sales executive out of 25 reps from first (training) month on job and every month thereafter for three years. ➢ As Sales Trainer, developed week-long training model for new hires that shortened new hire ramp.