Ondřej Noak Email & Phone Number

Okres Brno-Město, Česká Republika

As Customer Success Manager, my main responsibility is to assist our selected existing and new clients and strategic partners to make the most of Kentico's DXP and its hybrid headless capabilities. Guide clients and our partners, showing them what they can do with Kentico and how, and what steps they need to take to get there and in which order. I'm using my organizational and client-oriented communication skills as well as experts in my team to make every Kentico implementation successful, going well beyond the basic CMS towards advanced marketing features.I'm also responsible for figuring out what does not work well for our clients and what could help them the most – I'm figuring out, designing and testing new services independently. Naturally I'm acting as a bridge between our clients our UX, Marketing and Product teams to deliver the valuable feedback and help shaping the roadmap and decisions.

Okres Brno-Město, Česká Republika

I'm working as Project Manager on two projects for a major IT company - one of our main customers.My job is to closely cooperate with my partner on customer's side about high-level planning, goals, milestones and project documentation; and on technical level with 5 different development teams in Israel, UK and US about their software updates and new software releases. All dev teams are working in agile mode (Scrum) and we are running either continuous localization projects or we are working on first-time releases of their software. My projects cover many services - software testing (localization and functional), testing automation and bug fixing, localization of software and documentation, localization of arts, videos and other types of multimedia and linguistic quality assurance.

Brno

In my next role I was supporting various internal teams whose clients require a complete solution in the area of SW (localization) testing, ranging from proposal preparation and presentation to clients, through planning, test scenarios preparation and testing execution supervision, to even project management of such projects - this was often true for driving pilot projects for new clientele.In case of proposals and pilot projects I was doing close sales support in my area of expertise.I was managing processes transition when two of our clients were acquired by other teams or companies and their engineering teams needed to be integrated in the new system.In my last year on this position I was working on new ERP system implementation planning and testing to ensure it fits our department's needs.

District Brno-City, Czech Republic

I was managing several software localization projects of different sizes for various SW companies, specializing on projects with multiple services required (SW localization, testing, bugfixing, driving other external partners, etc.). I often visited my client's onsite (Ireland and California). I was usually working on 1-2 major projects throughout the year and on another pilot project in-between.In those last two years my focus was on projects for mobile platforms (iOS and Android). For one year I was working on a brand new and at that time a secret project (major office suite for iPad) in a secure lab inside of Moravia's premisses.

Okres Brno-Město, Česká Republika; Nanjing, China

For five years my I was woking as Test Lead in Moravia. My responsibility was leading a group of testers on SW localization projects for external clients. We were ensuring that the localized product behaves functionally and visually the same as the EN version of the product. Together with that I was preparing test script and designs and coordinating internal bug fixing teams.My other responsibility was daily communication with our client and keeping the budget (time and effort allocated) in black numbers.I regularly strived for pilot projects, be it smaller ones or huge ones lasting whole year with 20+ testers on board.In 2007 I travelled for two months to our subsidiary in Nanjing (China) to train our new testing team in preparation of a major testing project I afterwards lead from Brno.

Okres Brno-Město, Česká Republika

I was investigating failures of digital printers and repairing them. This was a part time job during my study.