Noal Ronken Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Promoted to Director during high growth period at Skykit. Responsible for over 300 accounts and all aspects of Customer Success. Key contributor for several new enterprise account acquisitions

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Executive-level management, responsible for workforce of 150 employees with a dozen direct reports. Played senior role in acquisition and development of new locations. Responsible for Customer Service, Sales, Marketing, and Maintenance teams while playing the role of Vertical Endeavors company spokesperson.• Authored new Employee Handbook by working collaboratively with HR Director, Safety Director, and Legal Counsel.• Annually led marketing and employee re-training effort for single day membership sale ultimately setting the singular-day sales record of $2.2 million.• Transitioned existing pre-pay membership program to ongoing monthly program, increasing revenue per member by 40%.• Managed collaborative team migration effort to move 20 years of digital files to new, intuitive file structure.• Played lead role in the design and opening of two new 20,000+ square foot Vertical Endeavors locations, working collaboratively with architectural and construction firms while hiring and training the leadership teams.

Saint Paul, Mn

Director-level role focused on building processes and procedures during high-growth business period from 3 locations to 6 locations including 2 new flagship locations.• Developed new company-wide Employee Training program for all 150 employees focused on increasing employee knowledge while decreasing training time by 50% and decreasing training cost by 60%.• Led effort to redesign website to improve branding and online purchase opportunities resulting in a 100% increase in online sales in only 3 months. • Developed new “Vertical Endeavors Values” and “VE Gives Back” programs resulting in dramatic increase in collaborations with climbing and outdoor advocacy clubs and groups.

Reno, Nevada Area

Manager of largest electronics retailer at Reno International Airport. Redesigned store layout and employee training to maximize customer engagement and highlight a solution-based sales experience. Led a team focused on providing legendary customer while exceeding sales goals set forth by the company.

Forest Grove, Or

Responsible for all Sales and Marketing of the DTC Channel and Tasting Room. Managed Club Program with over 600 active monthly members. Served as webmaster for SakeOne.com. Responsible for coordinating all on and off-site events including tastings, festivals, industry events, and VIP experiences.• Managed complete re-design of the Tasting Room environment, increasing revenue 20% in 3 months while improving Google review rating from 4.5 to 4.8.• Led successful transition to new scheduling and payroll software decreasing labor cost by 75% while improving employee communication.• Working collaboratively with senior leadership of the brewery, revamped the customer tour experience to improve customer education while highlighting the SakeOne brand.• Spearheaded development of standard processes and procedures for the direct-to-consumer channel. Focus on combining effectiveness and efficiency in all areas.

Portland, Oregon Area

Promoted to specialty retailer regional manager role providing P&L oversight for four stores and 35 employees representing over $8 million in annual revenues. Accountable for HR, marketing, finance, sales, and overall operations leadership.• Led development of standard processes and procedures for retail channel. Decreased employee training time 40% while improving brand knowledge.• Collaborated with Danner manufacturing facility to develop new customer factory tour.• Created robust, growth-focused demand-supply dynamics across multi-store setting. • Oversaw seamless integration of new POS system that decreased transaction times by 25%

Portland, Oregon

Handpicked by CEO to direct store operations for 15,000 sq. ft. “flagship location” with a strong P&L position, over $5 million in annuaevenues, and 50,000+ customers annually. Provided leadership to twenty employees in two separate cross-functional teams. Developed strong team of professionals that provided world class customer service and catapulted overall image of the Danner brand.• Implemented new sales approach focused on customer service and customer education that led to 46% increase in contribution profit.• Achieved dramatic gains in P&L performance through strategic cost reduction (25%), decreased inventory on hand (30%), and optimized conversion ratios (20%)• Completed full redesign of sales floor to focus on customer interaction with products and accessories resulting in 30% increase in revenue per transaction 30%.• Led marketing effort to focus on Danner Recrafting service, resulting in new revenue record.

St. Paul, Mn

General Manager for one of highest traffic indoor rock-climbing facilities in the nation. Managed, trained and motivated cross-functional team of 35 employees with 6 supervisors. Responsible for HR functions including hiring, orientation, training, payroll, coaching and mentoring. Accountable for business operations including sales, programming, marketing and risk management. • Led change in company focus to put Customer Service as the top priority, resulting in 300% increase in customer traffic from 50,000 to 150,000 annually.• As part of the Customer Service focus, developed new 20 minute Customer Orientation process, ultimately training 2 other Vertical Endeavors locations who adopted it.• Met or exceeded company sales goals set forth by ownership for 6 straight years. • Reduced employee turnover from average tenure of 3-4 months to 18+ months.• Featured speaker on Customer Service for 3 consecutive years at industry-wide conference.

Minneapolis, Mn

Fully licensed property/casualty Client Representative for one of the world's largest risk management firms. Managed client accounts and property risk management including insurance policies for property. Ensured completion of client proposals up to 100+ pages. Created PowerPoint presentations for high-level clients. Responsible for ensuring high level of customer service by immediately responding to customers changing needs. Daily contact for major clients with assets up to $1B, including NRG Energy and Wells Fargo. Identified, planned for, and responded to client risk management needs. Provided immediate and effective communication with all clients to ensure company-wide focus on exceeding Customer Service expectations.

Bloomington, Mn

Department specialist in the rock climbing department, also supervising 55 foot indoor climbing pinnacle. Responsible for safety, security and customer service of groups and individuals. Top performer in retail sales. Recognized for exceeding goals in service, sales and achieving the REI experience. Anderson Award Nominee for Excellence in Customer Service. Outperformed sales and membership goals consistently. Selected to train REI employees on rock climbing safety and instruction.

Morris, Mn

Managed undergraduate recruiting for Minnesota, North Dakota and Wisconsin. Delivered presentations on admissions, financial aid, registration and special events to groups up to 300. Coordinated campus tours, creating 100+ page manual as well as training and evaluating ambassadors. Created innovative Campus Ambassador tour program to generate excitement, still in use today. Consistently met all recruiting goals. Recognized for outgoing attitude and excellence in ensuring an outstanding Customer Service experience for prospective students and their families. Coordinated large visit day programs of over 400 participants. Helped coordinate New Student Registration for 550 incoming students.

Life And Leadership Coaching

Professionally trained coach.

Ma, Business Administration (Mba)

Ba, Elementary Education

Minor in English