Nobel Siu Email & Phone Number

• Raccoopack Media is a Vancouver-based digital studio crafting custom mobile apps, web apps, and games that engage users.My role involves overseeing the full design and development of digital projects by leading a team.
• Collaborate with project stakeholders to define the overall product vision and strategy
• Create milestone-driven product roadmaps and prioritize features based on business value
• Facilitate agile ceremonies: Daily standups, backlog grooming and refinement, effort estimation, sprint planning, retrospectives
• Prepare project budgets, track project timeline, and assess project health
• Bridge gaps between design and engineering teams to remove roadblocks and brainstorm solutions

Surrey, BC

• Analyzed individual income tax returns to identify discrepancies and promote compliance with laws administered by CRA
• Communicated with taxpayers and representatives by telephone and letter to request supporting documentation
• Validated claims and adjusted returns accurately within set deadlines

Surrey, BC

• Analyzed real-time dashboard metrics to manage inbound call volume and optimize taxpayer call accessibility at a 95% adherence level
• Developed recommendations for management to meet key performance targets of each business line through conducting variance analysis using Microsoft Excel
• Built new MS Excel spreadsheet tools to increase efficiency of data analysis processes