Nobel Siu Email & Phone Number

Raccoopack Media is a Vancouver-based digital studio crafting custom mobile apps, web apps, and games that engage users.My role involves overseeing the full design and development of digital projects by leading a team of high performing designers, engineers, and QA testers.I build relationships with stakeholders and serve as their main point of contact, being attentive to their needs, and creating actionable plans to meet their project goals.• Collaborate with project stakeholders to define the overall product vision and strategy• Create milestone-driven product roadmaps and prioritize features based on business value • Facilitate agile ceremonies: Daily standups, backlog grooming and refinement, effort estimation, sprint planning, retrospectives• Prepare project budgets, track project timeline, and assess project health• Bridge gaps between design and engineering teams to remove roadblocks and brainstorm solutions• Analyze product data and user feedback to identify areas for product improvement• Define backlog items and write technical specifications for engineering • Review completed designs and features to ensure quality standards are met

Surrey, Bc

• Analyzed individual income tax returns to identify discrepancies and promote compliance with laws administered by CRA• Communicated with taxpayers and representatives by telephone and letter to request supporting documentation• Validated claims and adjusted returns accurately within set deadlines

Surrey, Bc

• Analyzed real-time dashboard metrics to manage inbound call volume and optimize taxpayer call accessibility at a 95% adherence level• Developed recommendations for management to meet key performance targets of each business line through conducting variance analysis using Microsoft Excel• Built new MS Excel spreadsheet tools to increase efficiency of data analysis processes