• Monitoring team performance and providing constructive feedback to increase productivity and maintain quality standards.• Working with team members to identify areas of improvement and implement solutions based on findings.• Building strong relationships with customers through positive attitude and attentive response.• Monitoring time and attendance, enforcing compliance with company procedures relating to absenteeism.• Managing conflict resolution among team members, fostering a positive and collaborative work environment.• Evaluating customer needs and feedback to drive product and service improvement.• Collecting, arranging and capturing information into database system.• Processing daily and monthly transactional activities with agreed service level.• Quality assurance for document verification and approval.• Dealing with escalated calls or queries and ensuring client expectations are met.

• Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.• Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.• Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call Centre team.• Assisted in training, motivating and coaching team members to meet required call Centre goals.• Improved customer satisfaction ratings by consistently providing high quality support and addressing customer concerns in a timely manner.• Coached team members regarding call strategy to effectively reach targets and foster customer retention.• Responded to customer inquiries with patience and positivity to establish excellent first impression.• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.

• Setting appointments with salespeople and potential customers.• Enhanced customer relationships through timely and professional follow ups with prospective clients.• Reduced appointment cancellations by consistently confirming dates and times with clients via phone, emails and chats.• Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.• Answered phone calls and questions from potential customers.• Assisted in training new Appointment Setters on best practices for effective communication and time management strategy.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.• Used consultative sales techniques to understand customer needs and recommend relevant products and services.• Responded to telephone and in person requests for information.• Provided sales and customer service assistance to walk in traffic• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.• Implemented up selling strategies, by recommendation of accessories and complementary purchases.• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

• Traveled throughout assigned territory to leverage leads and visit existing customers.• Developed and presented educational pitches detailing practical and financial product benefits.• Conducted research to monitor market conditions and industry competitors.• Maintained responsibility for 10 accounts within assigned territory, consistently touching base to assess needs and satisfaction.• Promoted brand awareness within target markets by coordinating promotional campaigns.• Exceeded sales targets through effective prospecting, lead generation and product demonstrations.