No (Birdy) Her Email & Phone Number

United States

Coordinate with Energy Advisors to ensure good organization of files, paperwork, and data entry as well as communication to the business contactsMaintain, update, and add entries to the program database accurately to complete project processing for approvals and payment. This may require contacting clients, and trade alliesAnswer phones and assist.

Columbus, Georgia, United States

• Provide weekly, monthly and quarterly reports using salesforce and excel (pivot tables, vlook, sumifs)
• Review and validate third party data for accuracy and reporting to include measure engagements, enrollments, savings that help drive productivity or improve program management capabilities.
• Research, document and provide resolutions for customer complaints.
• Use external and internal knowledge and resources with available diagnostic tools to help troubleshoot reported issues.
• Liaison with IT, Engineering, clients, and Information management teams to aid in system changes, enhancements, and data corrections.
• Develop project timelines and manage to critical milestones to ensure on-time delivery. Report on in progress and upcoming tasks that follow the project timelines.

Charleston, South Carolina Metropolitan Area

• Provided post launch support for online stores and online store programs. Contact person for high level escalations and call center agents needing assistance. Coordinated training to streamline customer support.
• Managed and oversee day to day customer support needs, post program launch.
• Provided leadership and guidance to call center and leads.
• Managed online market stores, provide customer support via phone, email, and online chat.
• Reviewed and handled customer escalations
• Reviewed, processed and monitored sales orders from beginning to end.

Charleston, South Carolina Area

Provide outstanding support to Director of Online Store, Two Senior Sales Executives and one Sales Executive: Interact with customers, sales executives, and additional company personnel to provide and process information in response to customer orders, inquiries, concerns, and requests with regard to company products and services. Process sales orders.

Santa Clara

Prepare quotes based on established policies and procedures Partner with sales team to structure and review quotes, ensuring competitive and profitable pricing, as well as to create a compelling presentation package Make sure all received orders a “Finance-ready” Gather and organize data on current and historical customer deals/pricing, and then assist in.

Santa Clara

Prospect, qualify, and nurture leads generated from marketing programs via outbound calls and emailsCarry out various call campaigns to support integrated demand generation effortsDistribute qualified sales leads to appropriate sales groups and account ownersResponsible for achieving daily call and qualified lead volume targets Utilize Salesforce.com to.

Santa Clara

Customer ServiceReceive inbound service requests via Customer Portal, email and telephoneEmploy excellent communication skills to fulfill liaison nature of position which led to development of cordial working relationships with internal executive staff as well as external vendors and clientsResolve all process oriented service requests such as invalid.

Santa Clara

Technical Accounts Coordinator:Manage customer service request tickets for Five Technical Account Managers.Participate in weekly trouble ticket review calls with TAMs and Customers. Work directly with Account Managers, Sales teams, Contracts, and Threat research engineers to better resolve customer problems. Assist in preparation of monthly support plus.

Santa Clara, CA

Front Office Management duties: Reception, phones, mail, customer service for general inquires. Vendor relations: Property Management, third party supply vendors, and caterers.Coordinated & planned company team building events.Worked along side Office Manager to prepare for Board Meetings. Organized internal luncheons for CTO, Board Meetings, and different.

Mountain View, CA

• Moderated Google Maps’ local business listings, blacklisted non-compliant users, and alerted users of incorrect data when necessary
• Collaborated with search quality managers in developing policy for both moderators and front end users
• Evaluated the quality of Google Maps search data to ensure that users get the best quality search results
• Spam identification

First point of contact for the learning center created to support displaced employees. Provided support to consultants and clients. Organized center events and coordinated coaching class for clients along with LHH consultants. Over saw all aspects of front desk responsibilities.

Clovis, CA

Operated my own net-branch in the Fresno/Clovis area. Provided excellent real estate and home loans to clients, family and friends. Built relationships with real estate related vendors, banking account managers, and provided training to staff and clients.Provided loan officers and realtors within my office marketing materials via print outs and the.

Education record

Business Administration - Human Resources