I am a B.sc graduate with a specialization in Computers and Electronics from Osmania University. I have worked as an insurance surveyor for Expert Insurance Surveyors and Loss Adjusters Pvt Limited, Hyderabad, and as an assistance manager for Hinduja Global Solutions/Berkmer India Pvt Ltd. I have a strong understanding of the US Health Care Process, including authorization, payer, and contract provision. I am experience in both inbound and outbound calling, producing quality work under extreme time pressure, and being a highly organized team player with problem-solving skills.I was responsible for various projects, including handling the complete process site, attending, payroll, admin, and transport, as well as recruitment processes. Professional experience includes working as an Assistant Manager at HGS Pvt LTD/ Sagility in Bangalore, where I was accountable for the production and quality targets of the team, updated management on team performance, coordinated with clients on process-related issues, identified key people, built good team leaders, and acted as a go-to person for data management, client management, and team handling. Also received client appreciation in multiple forums.As a Team Lead at Hinduja Global Solution Pvt Ltd, I was responsible for process checks, handling complex cases, developing in-depth knowledge base among team members, ensuring achievement of production and quality targets, monitoring and assisting the quality of work, providing solutions to team queries, and generating reports defined for the team. I managed staff and helped manage them towards exceeding client expectations, as well as assist managers in quality management, training, crisis management, and administrative issues.In addition, I have also worked as a Senior Process Consultant at Hinduja Global Solution Pvt Ltd, Hyderabad, where I was responsible for process checks, inquiries, understanding bidding laws and regulations, adhering to quality standards, updating and maintaining production reports, identifying process improvement opportunities, and maintaining key responsibilities.I am currently working as Business Development Manager at W3Global from April 2023 until present
