▪ IT Infrastructure: management and maintenance of the company's IT infrastructure ▪ Implementation of Projects: utilizing support systems including Servers, NetApp, VMs, VEEAM, and NAS for project implementation ▪ Validation and Integration: ensuring validation and seamless integration of SAFT-T (PT) invoicing ▪ Regulatory Compliance: integrating the medication list with Infarmed (National Authority of Medicines and Health Products, I.P.) in accordance with the National Medicines Verification System ▪ Support for Legal Compliance: assisting in the implementation of the General Data Protection Regulation, Information Security, Cybersecurity, Whistleblower Protection, Corruption Prevention, and Regulatory Compliance to guarantee company adherence to current legal standards

▪ Coordinated Human Resources Operations (EU Block): managed comprehensive human resources operations within the EU block, overseeing recruitment, selection, onboarding, and ongoing employee support to uphold company standards and legal obligations ▪ Managed Employee Contracts: administered employee contracts in accordance with European Union regulations and relevant legislation, ensuring accuracy and compliance with regulatory frameworks ▪ Ensured Compliance with Labour Legislation: demonstrated proficiency in labour laws and contractual rights across multiple operational countries, ensuring adherence to regulations and equitable treatment of employees ▪ Organized International Accommodation and Travel: facilitated arrangements for long and short-term accommodations for overseas employees, including coordinating travel needs, to ensure seamless transitions and comfortable living conditions ▪ Supervised Vehicle Fleet Maintenance: overlooked maintenance operations for the company's vehicle fleet, prioritizing safety, reliability, and regulatory compliance to optimize operational efficiency

▪ IT Infrastructure: management and maintenance of the company's IT infrastructure for Previsão Dinâmica and TPMc Management ▪ IT Systems Management and Maintenance: oversaw the management and maintenance of the company's IT infrastructure for Previsão Dinâmica and TPMc Management, ensuring seamless operations and optimal performance ▪ Accounting Assistance: provided comprehensive accounting support, including configuring new companies, initiating accounting periods, and resolving software-related issues to guarantee precise financial reporting.▪ SAFT-T [PT] Validation and Integration: spearheaded the validation and integration of SAFT-T for accounting and sales transactions, employing SQL for efficient data processing to ensure compliance and accuracy ▪ GDPR Implementation: played a pivotal role in supporting and implementing the European General Data Protection Regulation (GDPR) within Previsão, TPMc, and their clients, ensuring strict adherence to GDPR standards for data protection and privacy across all operational facets

▪ Clinica FNAC Department Management and Coordination: directed and coordinated operations of the Clinica FNAC department, optimizing workflow through the KAIZEN method to ensure high-quality service delivery ▪ After-Sales Service Coordination: managed and coordinated after-sales service operations within the shop, handling customer inquiries, resolving issues, and ensuring overall customer satisfaction ▪ Team Training and Leadership: provided training, guidance, and leadership to the team, fostering a collaborative environment and promoting teamwork to achieve organizational objectives ▪ Resolution of Repair Claims: managed repair claims within and outside warranty periods, skillfully resolving conflicts between customers and the repair center to reach mutually agreeable solutions. Utilized negotiation and mediation techniques to address customer complaints effectively ▪ Computer and Electronic Device Repair and Maintenance: conducted repair and maintenance tasks on computers and electronic devices, ensuring functionality and reliability to meet customer needs and expectations

▪ Technical Analysis of Financial Markets: conducted in-depth technical analysis of financial markets to discern trends, patterns, and potential trading opportunities ▪ Fundamental and Market Sentiment Analysis: performed fundamental analysis and evaluated market sentiment for various financial products to assess their intrinsic value and market sentiment, guiding investment decisions ▪ Trading Across Multiple Asset Classes: executed trades across a diverse array of asset classes such as equities, CFDs, commodities, ETFs, futures, and foreign exchange on personal accounts, leveraging insights and analysis for informed decision-making ▪ Monitoring Economic Calendar Events and News: proactively tracked economic calendar events, news, and announcements affecting financial markets to anticipate and respond to market fluctuations effectively, refining trading strategies for optimal outcomes ▪ Risk Management and Portfolio Optimization: implemented risk management strategies and optimized portfolio allocation to maximize returns and minimize potential losses, ensuring alignment with investment objectives and risk tolerance levels

• Store Management and Human Resources Administration; Team Leadership: responsible for managing and administrating the store and human resources, including team leadership to ensure smooth operation and performance • Professional Development of Employees: initiating professional development projects for employees aimed at continuous improvement of skills and individual growth within the company • Project Formulation and Development with Support Systems: formulating and developing projects utilizing support systems to optimize processes and achieve company-established goals • Repair and Maintenance of Computers and Electronic Equipment: performing repair and maintenance of computers and electronic equipment to ensure proper functioning and customer satisfaction • Development of a Plan for Increased Productivity: crafting a strategic plan to boost productivity, resulting in a +10% increase in revenue despite unfavorable economic conditions at the time

▪ Branch Establishment: establishment of the Madeiran branch, including the initiation and maintenance of the recruitment database and the continuous updating of the employee database.▪ Human Resources Management: oversaw all facets of human resources, including recruitment, selection, onboarding, and continuous employee support. Coordinated medical check-ups and periodic exams. ▪ Employee Contract Development: drafted employee contracts for both Portuguese and foreign nationals, ensuring alignment with Portuguese and foreign legislation. Collaborated with the Foreigners and Borders Service Authority to streamline processes while demonstrated proficiency in labour legislation and contractual rights, ensuring compliance with legal requirements and equitable treatment of employees ▪ Accommodation and Travel Arrangements: organized long and short-term accommodation for Madeiran employees and coordinated flight arrangements. Managed all aspects of the company's vehicle fleet maintenance to uphold safety and reliability standards ▪ Employee Training and Development: implemented training programs aimed at enhancing employee skills and competencies, fostering professional growth and organizational development

• Business Strategy Identification: identified and developed business strategies tailored to meet the needs of both personal and corporate customers, ensuring alignment with organizational goals and objectives • Financial Advisory Services: provided comprehensive financial advice on a range of active bank products to both foreign and domestic customers, offering insights and recommendations to optimize their financial portfolios • Overdraft Evaluation and Authorization: evaluated and authorized overdraft requests on cards and checking accounts, ensuring compliance with bank policies and regulatory standards while meeting customer needs • Account Management: managed account balances, facilitated money transfers, and processed standing orders, ensuring accuracy and efficiency in financial transactions to meet customer requirements • Account Card and Check-book Services: issued and canceled account cards and check-books as per customer requests, maintaining strict adherence to security protocols and regulatory guidelines