Building an "All-star" team of RevOps wizards to help transform GTM chaos into scalable, repeatable ARR through technical solutions and change management best practices. Reach out if you're interested in partnering!

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• Led revenue operations for Pavilion Payments, optimizing all aspects of the GTM process.• Collaborated with the Executive team to drive revenue growth and streamline operations.• Implemented data-driven strategies to enhance customer experience and increase profitability.

My primary focus is breaking down silos, creating organizational data structure and operational efficiency between our Sales / Marketing / Training / Delivery Team operations. In tandem, I help IT monitor our technology stack usage and optimize accordingly to align with our delivery model.

I worked with leading SaaS companies and other high-growth organizations to diagnose their current revenue model and worked with my team to develop updated Go-To-Market strategies and process that aligns with their growth expectations. We do this through revenue modeling, diagnosing & recommending adjustments to the current process, systems, teaming, training & enablement and skillset. - Conducted comprehensive Go-To-Market (GTM) diagnostics and analytics, providing insights to optimize client strategies and operations.- Performed in-depth technology audits, providing clients with informed guidance on technology choices and their implications on business performance.- Created Customer Success, Account Management, and Sales playbooks, crafting step-by-step guides to enhance team efficiency and effectiveness.- Working to build Client Health Scores to be implemented based on business priorities and product usage data. - Guided clients through technology implementation processes, ensuring seamless integration and maximized utility of tech resources.- Collaborated closely with our training team, ensuring consistent messaging and learning based on playbook insights, enhancing team alignment and performance.Specialties include: Data hygiene & management, CRM alignment & optimization, Customer Success specific tools (Gainsight, Catalyst, ClientSuccess, Totango, etc), Health Scores, Customer Lifecycle Playbooks and many more. Reach out with any questions or if you'd want to discuss further!

I was focused on assessing friction with our go-to-market teams to ensure that our Customers are receiving the best experience possible from our solutions.- Responsible for removing friction for our go-to-market teams by analyzing everyday process as well as interaction with our top customers- Led the global implementation of a in-product support system (Intercom) for our Customer Support team- Project manage and lead system / process change management to all go-to-market teams (Sales, Customer Support & Success, Marketing and Product) via clear and concise communication

My goal is to assess client needs, organize internal/external stakeholders and execute the successful rollout of our Global Talent Solutions Enterprise Programs. I work in lockstep with the Sales and Customer Success teams to develop a customized plan tailored to the needs and expectations of each client.These programs were a result of revisiting our business model and creating a flexible partnership that allows our solutions to better align with client's recruitment structure and priorities.Responsibilities:- Lead internal and external discussion to ensure that we are aligning our solutions to solve our clients hiring priorities- Supporting full-spectrum product set including recruitment tools, technical API's, media and advertising- Organize the build out of education enablement plans to ensure that new and advanced users alike are receiving an efficient onboarding with LinkedIn solutions- Ensuring that the external stakeholders are fully informed on the program progress through regular reviews and ROI discussions- Finalizing the program by leading a sign-off review to show the ROI gained in relation to team productivity, competitive peer comparisons, and cost analyses - Act as the internal subject matter expert on the TSEP Program (processes, compliance, identify and mitigate risks, collect and share best practices)Extracurriculars:- Helped build out full scope project management tool using SmartSheets technology for leadership reporting and program details- Worked with Sales Operations to build forecasted team capacity tracker to help understand headcount trends for the future

Considered the "glue" for our global enterprise teams by helping with project management, data analysis and storytelling for some of our largest clients.Responsibilities: - Organized team collaboration and communication to ensure all cross-functional deadlines/deliverables were met- Supporting full-spectrum product set including recruitment tools, technical API's, media and advertising- Worked in a newly designed segment that was designed to align the talent and recruiting, marketing, sales, employee activation, and online learning objectives through one seamless support model- Helped build and manage performance data to create actionable insights to help guide major business decisions - Managed the build out of Sales narratives for all business reviews with the inputs of Sales, Insights, Media and Solutions consultants- The clients that I managed consisted of mainly cloud tech organizationsExtracurriculars:- Built out a one page business review that was adopted globally to simplify the ROI at a global scale- Developed full business review scorecard ROI presentation template for the global teams to utilize

Act as a talent acquisition consultant to lead change management and create strategies for highly strategic growth companies spanning across technology, healthcare, and financial services to effectively hire quality candidates.Responsibilities: - Lead the global new hire session, "Leveraging Data", for the Global Customer Success Organization- Implement a change management roadmap to drive adoption to new tools and processes - Supporting full-spectrum product set including recruitment tools, technical API's, media and advertising- Leverage a customer success consulting framework and deep data analysis to prove out ROI for 135 enterprise customers on a quarterly basis- Make sure all of my customers are happy, healthy, successful, and recruiting rockstars for their organizationExtracurriculars:- Won the quarterly Leverage Award for my involvement with leading and managing CRM tracking and reporting initiatives - Worked with our "Talent Tap" team on data modeling for instructional designers to help understand team productivity and capacity

Acted as a talent advisor for a book of ~300 accounts totaling ~$3M annual revenue.Responsibilities:- Developed in-depth territory plans breaking out clients into sectors to help identify opportunities for growth and risk- Primary contact for any customer questions and liaison for cross-functional support- Managed help ticket queue for over 300+ clients to ensure satisfaction- Lead conversations with C-level leaders within small-to-medium size businesses to help them unlock the value of LinkedIn for their talent acquisition priorities

New initiative at LinkedIn to ensure the success of each Small-Medium business account. My job is not to sell or up-sell but to make sure that the customer is satisfied and understands their current solutions and fully understand how to maximize their usage.Responsibilities:- Primary contact for any customer questions - Managed help ticket queue for over 300+ clients to ensure satisfaction- Lead conversations with C-level leaders within small-to-medium size businesses to help them unlock the value of LinkedIn for their talent acquisition priorities Performance:Retention % of GoalQ1 107% Q3 108%Q4 102%H2 105%2015 101%

Managed client engagements for consumer data and helped develop modeling software to analyze promotional forecasting, supply chain distribution, and product assortmentResponsibilities:- Established trusted relationships and maintained a constant line of communication with client to ensure satisfaction- Managed contract renewals and potential new business- Point of contact for technical troubleshooting and problem resolution- Directed client interface with proprietary Access/SQL based applications- Manages client database and integration through data science and automation practices- Oversaw all reporting modifications and system updates- Assessed future needs to ensure that we continued to meet client expectations- Directed client implementation and program installation - Profile users, operating systems, and software to assess software program needs- Kept client data/applications up-to-date by organized system updates- Collaborated with IT teams to ensure seamless data delivery

In-house Church & DwightCollaborate with Business Managers to analyze the promotional effectiveness and make sound business decisions using a proprietary tool built with SQL backend and Miscrosoft frontend.Responsibilities:- Assessed current assortments and help plan new store/shelf schematics to accommodate additional products- Integrated consumption data and trade spending to assess trade efficiencies at the total gross, net, cost, and profit levels- Created custom reporting to fit Sales / Promotional team needs- Assisted in identifying growth opportunities through the organization of large data to bring insights and present these to broader team including Senior Vice Presidents

Leadership Development Program - Worked with various Business Development Managers (BDM) to execute business plansResponsibilities:- Executing new item distributions or gaining additional SKU reach- Maximizing client market share within numerous retail chains- Organize and analyze data sets and provide insights into the various categories & channels- Use of Symphony IRI XleratePlus Suite and AC Nielsen databases daily- Consult business decisions using on data metric presentation

Worked with numerous cross-functional teams to execute Sales and Promotional plans as well as assisting stores with resetting aisle and store layout.- Assisted Business Development Managers with show sheets and setup for Giant Eagle product show- Worked with Account Merchandisers to monitor and audit client products- Assisted in numerous in-store product resets- Required knowledge of client scope and brands- Performed pricing reports at various grocery and convenient stores