Nawal Omari Email and Phone Number

-Manage large amounts of incoming phone calls and e-mails-Responding promptly to customer inquiries and generate sales leads-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Provide accurate, valid, and complete information by using the right methods/tools-Meet personal/customer service team sales targets and call-handling quotas-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution-Keep records of customer interactions, process customer accounts, and file documents-Processing orders, forms, applications, and requests-Follow communication procedures, guidelines, and policies-Take the extra mile to engage customers-Ensure customer satisfaction and provide professional customer support