Payment Systems Professional with a Strong Focus on Customer Service and Process Improvement:◉ Organized and delivered training to Customer Operations colleagues on new payment integrations, methods, and functionalities.◉ Supported the re-evaluation and implementation of payment systems and process enhancements.Prepared and maintained payment documentation for internal processes, procedures, and general information.◉ Acted as support and back-up to the Payment and Fraud Manager and served as the point of contact for internal stakeholders.◉ Analyzed volumes, success rates, and performance trends and took care of PSP reporting.

◉ Sorted all mail according to company quality process standards and sort area requirements◉ Met sorting production quotas and inspected each piece of mail to ensure proper indicia placement and zip code accuracy◉ Maintained cleanliness of work area and demonstrated flexibility by being willing to perform duties in alternate operational areas as needed◉ Contributed to the smooth operation of DHL by performing essential duties and being open to revisions or additional tasks as required by the company.

• The main responsibilities of fraud co-ordinators will be to implementappropriate policies and procedures relating to fraud and potential fraud.• Undertaking operational risk management duties primarily focusing on:game play reviews, MLRO duties, credit card fraud and operational fraud• Complete a variety of account and payment administration tasks relatingto daily finance and client support queries• Managing player accounts including fund transfers, account privileges,payment requests etc.• Responding to and challenging potential chargeback transactions

• Assisting clients to make sound property-purchasing decisions.• Finding clients in need of consultancy services through cold-calling,advertising, and business presentations.• Analyzing market trends and demographics to identify the most soughtafter and profitable areas.• Consulting with clients to identify their needs, preferences, and financialconcerns.• Maintaining an extensive database of all properties for sale.• Developing strategies to increase the value of properties for clientslooking to sell.• Conducting negotiations with real estate agents on behalf of clients.• Communicating with legal counsel to prepare sale and lease documents.