Nicholas O'Donnell Email & Phone Number

Atlanta, Ga, Us

Serve as the main point of contact for around 40-50 onboarding services to ensure a successful onboarding process to the HubSpot platformDeliver 5-6 calls engaging with customers per dayEngage customers through regular strategic calls to drive product adoptionEnsure all customers complete the required technical setup efficiently and in a timely mannerConsult and educate customers on how to effectively use HubSpot toolsBegin to strategize and launch growth oriented campaigns with your customers

- Build and nurture a delightful customer experience in the onboarding phase. - Manage and monitor customer journey from Service Agreement Signature to initial engagement/first transaction. - Identify, escalate and resolve customer engagement or adoption issues proactively.- Mitigate customer engagement roadblocks promptly.- Elicit customer’s goals and advise them on the best way to achieve those goals.- Build runbooks and assets for customers (and internal use) to enable a smooth OB experience. - Partner with ProServ team on API support, ERP integration assistance, and other tailored solutions, as necessary for initial OB.- Partner with Product organization to represent the Voice of Customer and influence product roadmap to align with customer needs.- Partner with Marketing to share and celebrate customer success stories.- Work closely with other groups to build cross-functional partnerships and synergies.- Be a change-agent internally as a member of the Customer Success organization.

Atlanta, Georgia, United States

• Spearheaded the launch of four new online ordering platforms to increase time to sell ratios for our account managers• Train the sales department on onboarding customers through Provi, DSDLink, BEES, BeerBoard, and SevenFifty• Designed process for prioritizing and actioning bugs, improvements, and growth for the online platforms• Improve the database of customers with custom fields to enhance sales, targeted marketing and reporting• Launched three payment portals that converted check upon delivery payments to contactless payments through ACH and credit cards

Norcross

• Built relationships with 640 bar, restaurant and night club accounts while providing superior service• Upsold products and grew accounts resulting in an increase of sales by 22% YOY• Identified new opportunities to position ER products and assisted accounts in optimizing sales through merchandising and redesigning menus• Converted 94% of my accounts from tel-sale to a newly launched online ordering system

Norcross, Ga

• Managed, tracked, prioritized, and coordinated the workings of the graphics department, sign shop, and graphic designers• Increased department year over year production by 32.28% and decreased spending by 0.52%• Decreased turnaround time for signage requests from an average of 7.7 days to 1.8 days by efficiently utilizing available human resources to ensure efficient production of point of sale (POS) items

Norcross, Georgia

1. Develop, execute and maintain a social media program designed to stimulate traffic, generate buzz, increase brand awareness, and grow business.2. Manage and maintain all social media outlets, such as Facebook, Twitter, YouTube, LinkedIn, Pinterest, Instagram, Reddit, and Google+ by providing compelling content daily and responding in a timely manner.3. Research relevant topics to cultivate conversations that resonate with the beverage industry.4. Develop and manage an “E-mail Blast” list where new information on Eagle Rock and its brands are shared.5. Manage the Eagle Rock website and content, including calendar, products, and news.6. Keep Eagle Rock employees informed of the company happenings through a daily email and internal broadcasting TV’s7. Manage the payroll and schedule of the Eagle Rock event marketing staff 8. Attend all important Eagle Rock events as well as all Sales/Marketing meeting to gather photos for website, gain social media followers and email addresses.9. PR Spokesperson for magazines, news outlets etc.10. Assist the On-Premise team with developing and running events at accounts to help increase the sales and brand awareness of Eagle Rock products11. Provide strategic counsel and guidance on new digital technologies, curate emerging tech, partners and tools to bring innovation to the company

Flowery Branch

• Sold 16,678 promotional items at the Atlanta Falcons Tailgate Team events (5% increase YOY)• Developed and optimized social media accounts while initiating an increase of 59% in followers • Created year-in-review presentations and videos to renew million dollar contracts with corporate partners• Coordinated 128 promotional and sponsorship events between multiple Fortune 500 corporations

Greater Atlanta Area

• Conducted in-depth research on metro Atlanta athletes, teams and coaches (high school, college and professional).• Tracked, formatted and organized 2013-14 Atlanta Sports Awards candidate nominations and accolades.• Created marketing/branding campaign for the Atlanta Sports Council• Compiled and researched potential ticket sales targets for ASC events. • Expanded social media audience and assist with account management• Managed the ASC Blog posting calendar and content entry• Processed and track event ticket sales and ticket distribution/registration for the 2013 College Football Preview Luncheon.• Coordinated the recruitment and on-site management of volunteers.• Assisted in the management of the ASC email account.• Responsible for graphic work order entries, tracking and deadline management• Transcribed departmental meeting notes.• Other various administrative and office duties as assigned.

Greater Atlanta Area

• Assisted with all promotional item giveaways.• Exhibited good customer service at game booths, operate equipment at desired levels and ensure it is working properly. • Maintained appearance of area at all times, stocked inventory, responsible for cash/credit transactions, and helped to maintain orderly lines.

Promoted the new sports social network, Sport Street, through social media like Facebook and Twitter

Greater Atlanta Area

• Promoted more users to join the NBA Community and to keep users engaged• Maximized the number of replies to each of the posts in the NBA Community• Helped decide taglines and descriptions for the site• Worked on bugs and gave critique to new updates

Greater Atlanta Area

Wrote articles about the basketball, tennis, and softball teams at Georgia Tech

Greater Atlanta Area

Designed and created videos in order promote donation to the Alexander Tharpe (AT) fundUsed video editing software like Adobe Premiere Pro CS5.5 and After Effects to create videos of in-game action.Created marketing videos to promote Georgia Tech athletics

• Researched and created lists of businesses in Atlanta that would be interested in buying tickets• Designed the present website for premium seats at Bobby Dodd Stadium• Created the Refer-a-Friend program to increase ticket sales• Checked inventory of alcohol in the stadium and made order forms for alcohol for upcoming games• Created expense reports after every game• Created mail lists and sent information to Club ticket holders• Promote the “Game of the Week” with flyers, shirts, and other memorabilia• Given the responsibility of the Big Buzz blow up to promote athletic games• In charge of the autographing session for the Georgia Tech softball team• Passed out programs at all 2011-2012 Georgia Tech basketball games at Phillips Arena• Passed out tickets and shirts to Georgia Tech students before game days• Responsible for the 2012-2013 commencement tickets

Supervised the Callaway Club to make sure all operations are running smoothlyCreated mail lists and sent information to Club ticket holders

Greater Atlanta Area

Worked as a ref for intramural flag football, soccer, basketball, dodgeball, and softballHonored as Head Referee and selected to All-State Flag Football TournamentHonored on the 2012 flag football crew

Worked as the camp counselor in charge of 5-7 year olds at the Tech Wreck Day CampTaught sports skills to the children and organized activities and field trips for the camp

Volunteered for the 2012 SEC FanFare at the Georgia World Congress CenterChecked inventory of suites in Bobby Dodd Stadium

Worked as head landscaper at the tennis facilities at the five star resortInteracted with the clients of the resort and taught tennis lessons when needed

Processed fax and phone orders and entered them into the computerProcessed credit card and check payments in account receivable for the stores and warehouseMaintained the website server for the stores online orders and website developmentMaintained inventory management and answered 25 phone calls a day

Bachelor Of Science (B.S.), Science, Technology, & Culture

College Prep