Noel Ahern Email and Phone Number
Noel Ahern is a EMEIA Site Support Engineer - hardware DRI at Apple at Apple. They possess expertise in technical support, os x, microsoft office, microsoft excel, microsoft word and 14 more skills.
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Emeia Site Support Engineer - Hardware DriApple Apr 2022 - PresentCork, County Cork, Ireland -
Emeia Site Support Engineer - Ios Software DriApple Oct 2021 - Apr 2022Cork, County Cork, Ireland
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Emeia Site Support Engineer - Mac Hardware (Rotation)Apple Apr 2021 - Oct 2021Ireland
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Emeia Site Support EngineerApple Sep 2020 - Oct 2021County Cork, Ireland- Provide higher-level guidance for hardware and/or software support inquiries for Apple hardware and software- Research, investigate, and provide high-quality responses to technical issues- Document and escalate issues to other departments when appropriate- Create technical Knowledge Base articles and other communications- Review of technical materials such as submitted articles, trainings, etc- Routinely work with primary escalation audience through meetings, feedback, and other means- Help identify and contribute to technical support needs within the AppleCare- Assist in reporting of technical issues and keep management informed of emerging issues
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Team Manager Back UpApple Jan 2019 - Sep 2020Ireland- performance monitoring and coaching of advisors.- training and coaching advisor who have recently transitioned into a technical role.- Hosting and present team meetings.- providing support to advisors on a technical, person and administrative level.- conducting monthly one to ones with advisors and coaching them to reach specific KPI metrics.- working closely with the wider management team on specific projects.- performing customer and peer contact evaluations at a technical and procedural level.
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Senior Technical Support SpecialistApple Mar 2015 - Sep 2020
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Emeia Site Support Engineer-Temporary AssignmentApple Oct 2019 - Jan 2020County Cork, Ireland- Provide higher-level guidance for hardware and/or software support inquiries for Apple hardware and software- Research, investigate, and provide high-quality responses to technical issues- Document and escalate issues to other departments when appropriate- Create technical Knowledge Base articles and other communications- Review of technical materials such as submitted articles, trainings, etc- Routinely work with primary escalation audience through meetings, feedback, and other means- Help identify and contribute to technical support needs within the AppleCare- Assist in reporting of technical issues and keep management informed of emerging issues
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Technical SupportThree Ireland Jan 2015 - Mar 2015 -
Customer SupportAmazon Oct 2014 - Jan 2015
Noel Ahern Skills
Noel Ahern Education Details
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Software Development -
Information Technology -
Music Technology -
Science And Technology
Frequently Asked Questions about Noel Ahern
What company does Noel Ahern work for?
Noel Ahern works for Apple
What is Noel Ahern's role at the current company?
Noel Ahern's current role is EMEIA Site Support Engineer - hardware DRI at Apple.
What schools did Noel Ahern attend?
Noel Ahern attended Letterkenny Institute Of Technology, Dublin City University, Limerick Institute Of Technology, University Of Limerick.
What skills is Noel Ahern known for?
Noel Ahern has skills like Technical Support, Os X, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Training, Process Improvement, Powerpoint, Leadership, Ios Development, Mac Os.
Who are Noel Ahern's colleagues?
Noel Ahern's colleagues are Joao Costa, Katherine Wang, Devidas Jadhav, Safaa Abd Elwahab Ali, Hector Flores, Sofiane Dkhissi, Mike Benning.
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Noel Ahern
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