Noel Baker Email & Phone Number

Washington D.C. Metro Area

Responsibilities include client communications; management of over 10,000 hours of guard force and supervisory coverage for a diverse cross section of cultural property and several museum locations in downtown Washington, DC and northern VA to include gallery protection and security screening via x-ray, magnetometer and physical bag checks. Responsible for training and development of security personnel and supervisory staff. This includes ensuring staff training meets or exceeds corporate and… Show more Responsibilities include client communications; management of over 10,000 hours of guard force and supervisory coverage for a diverse cross section of cultural property and several museum locations in downtown Washington, DC and northern VA to include gallery protection and security screening via x-ray, magnetometer and physical bag checks. Responsible for training and development of security personnel and supervisory staff. This includes ensuring staff training meets or exceeds corporate and client standards; ensuring contractual deliverables are met. Show less

Baltimore, Maryland Area

Responsibilities include client communications and relationship development and maintenance; management of over 6,000 hours of guard force and supervisory coverage for a diverse book of business in the Maryland area, Baltimore and north thereof. Responsible for growing business and increasing gross profit for remotely managed accounts including financial institutions, commercial real estate, higher education; retail properties and distribution centers. This includes ensuring staff training… Show more Responsibilities include client communications and relationship development and maintenance; management of over 6,000 hours of guard force and supervisory coverage for a diverse book of business in the Maryland area, Baltimore and north thereof. Responsible for growing business and increasing gross profit for remotely managed accounts including financial institutions, commercial real estate, higher education; retail properties and distribution centers. This includes ensuring staff training meets or exceeds corporate and client standards; ensuring contractual deliverables are met; client relations and development; financial reporting and management for my portfolio to include accounts receivable and monthly business income review. Show less

Northern Va

Responsibilities include management of over 4,000 hours of guard force and supervisory coverage for a diverse book of business in the Northern Virginia area. Responsible for growing business and increasing gross profit for remotely managed accounts including financial institutions, commercial real estate, higher education; retail properties and data centers. This includes ensuring staff training meets or exceeds corporate and client standards; ensuring contractual deliverables are met; client… Show more Responsibilities include management of over 4,000 hours of guard force and supervisory coverage for a diverse book of business in the Northern Virginia area. Responsible for growing business and increasing gross profit for remotely managed accounts including financial institutions, commercial real estate, higher education; retail properties and data centers. This includes ensuring staff training meets or exceeds corporate and client standards; ensuring contractual deliverables are met; client relations and development; financial reporting and management for my portfolio to include accounts receivable and monthly business income review. Show less

Washington D.C. Metro Area

Responsibilities include management of over 1,000 hours of guard force and supervisory coverage for PNC book of business in the Greater Washington area. Responsibilities expanded to include Bank of Georgetown and M&T. This includes ensuring staff training meets or exceeds corporate standards; the development of personnel on the officer and supervisory level in preparation for career advancement; client relations and development; development of post orders and operations manuals for 12… Show more Responsibilities include management of over 1,000 hours of guard force and supervisory coverage for PNC book of business in the Greater Washington area. Responsibilities expanded to include Bank of Georgetown and M&T. This includes ensuring staff training meets or exceeds corporate standards; the development of personnel on the officer and supervisory level in preparation for career advancement; client relations and development; development of post orders and operations manuals for 12 branches and two major buildings. Also asked to champion accounts receivable efforts for Silver Spring, then the MD, Districts. Show less

Washington D.C. Metro Area

Responsibilities included conducting Security Officer Basic Course to all potential employees – including officers, supervisory, management and support staff – as final stage of pre-screening process. Topics of instruction included the role of a security officer, customer service, prevention of discrimination and harassment and access control; conducted Supervisor’s Workshop for new supervisors. Topics included employee evaluations, disciplinary procedures and leadership skills; recorded and… Show more Responsibilities included conducting Security Officer Basic Course to all potential employees – including officers, supervisory, management and support staff – as final stage of pre-screening process. Topics of instruction included the role of a security officer, customer service, prevention of discrimination and harassment and access control; conducted Supervisor’s Workshop for new supervisors. Topics included employee evaluations, disciplinary procedures and leadership skills; recorded and tracked training of officers, supervisors and management personnel to ensure corporate standards were met and exceeded; uniform issue, order and maintenance. Show less

Washington D.C. Metro Area

Responsibilities included supervision of a department administrative assistant, four full-time and four part-time officers including three EMTs, covering four physical locations in the downtown DC area and global alarm and video monitoring; initial and ongoing training of Security staff; response to medical emergencies providing mitigating intervention until the arrival of EMS; interaction and coordination with various Firm personnel up through the Executive Director as well as vendors on… Show more Responsibilities included supervision of a department administrative assistant, four full-time and four part-time officers including three EMTs, covering four physical locations in the downtown DC area and global alarm and video monitoring; initial and ongoing training of Security staff; response to medical emergencies providing mitigating intervention until the arrival of EMS; interaction and coordination with various Firm personnel up through the Executive Director as well as vendors on security issues relative to the DC office; provide technical advice / professional expertise on security operations as required; security system administration including ordering and maintaining of equipment and supplies; developed and recommended operational budget; input regarding operational, emergency and contingency planning; assisted in the response to, and investigation of, security related incidents; administration of officers’ Special Police Officer licensing compliance; coordinated Security coverage for special events at the Firm; provided AED/CPR training to Security personnel, childcare center staff and interested Firm personnel in DC and NY offices. Show less

Greater New York City Area

Responsibilities included interacting and coordinating with various Bank personnel as well as vendors and public officials on security issues; provided technical advice / professional expertise on security operations as required; security system administration including ordering and maintaining or equipment and supplies; developed and recommended operational and capital budget; emergency and contingency planning and coordination with business continuity personnel; assist in the response to, and… Show more Responsibilities included interacting and coordinating with various Bank personnel as well as vendors and public officials on security issues; provided technical advice / professional expertise on security operations as required; security system administration including ordering and maintaining or equipment and supplies; developed and recommended operational and capital budget; emergency and contingency planning and coordination with business continuity personnel; assist in the response to, and investigation of, security related incidents; coordinate fire safety warden teams; coordinate security related projects including security system upgrades and new construction; access control administration; fingerprinting Show less

Greater New York City Area

Responsibilities included interacting and coordinating with various Bank personnel - up through the Senior Vice President level - as well as vendors and public officials on building security issues; provide technical advice / professional expertise on building operations and procedures as required; participate and provide input in guard contract service negotiations; conducted several site security surveys on domestic locations and Toronto office; developed and recommended operational and… Show more Responsibilities included interacting and coordinating with various Bank personnel - up through the Senior Vice President level - as well as vendors and public officials on building security issues; provide technical advice / professional expertise on building operations and procedures as required; participate and provide input in guard contract service negotiations; conducted several site security surveys on domestic locations and Toronto office; developed and recommended operational and capital budget relative to the Security Command Center – formerly the Corporate Security Console - 101 Barclay Street and Atlantic Terminal security operations; emergency and contingency planning and business recovery; assist in the response to, and investigation of, security related incidents at Barclay Street – a single occupancy building with approximately 3,500 employees - and Atlantic Terminal facilities; provided written reports on operational status, recommendations, et al; responsibility for 12 supervisors (6 proprietary and 6 contract) and 76 security officers and console operators (7 proprietary and 69 contract);coordination of scheduling, time off requests and supplemental staffing for special events; performed administrative and personnel related tasks for security staff at 101 Barclay including NYS Security Guard Act compliance, annual performance evaluations, salary recommendations and planning, as well as interviewing and hiring; developed, reviewed and revised operating procedures and post assignments; coordination of training to develop a knowledgeable, professional and customer focused staff; managed the performance and functions of the Security Console Operations Manager. Show less

Greater New York City Area

Responsibilities included database management; system maintenance and back-up coordination; assisted in the response to, and investigation of, security and fire related incidents; participation in emergency preparedness drills; coordinated the generation of reports on all incidents and service requests reported to the Corporate Security Console - over 10,000 annually; provided weekly written reports on operational status, recommendations, et al; responsibility for 784 man-hours including 6… Show more Responsibilities included database management; system maintenance and back-up coordination; assisted in the response to, and investigation of, security and fire related incidents; participation in emergency preparedness drills; coordinated the generation of reports on all incidents and service requests reported to the Corporate Security Console - over 10,000 annually; provided weekly written reports on operational status, recommendations, et al; responsibility for 784 man-hours including 6 proprietary supervisors ;coordination of scheduling and time off requests; perform administrative and personnel related tasks for console personnel. Show less