Noel Balbin Email and Phone Number

• Managing and monitoring activities of all the Front Office department making sure standards are adhered to as per company policies and procedures. • Conducting briefing to overnight associates of nightly activities, group and VIP arrivals, special requests, repeat guests, and relevant operational information.• Dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.• Welcomed and escorted VIP guests to the hotel in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guest's stay.• Actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselling and evaluations and delivering recognition and also reward.• Preparation of daily summary reports. Must be able to perform the full night audit if needed.• Assisting the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses scheduling and purchasing.• Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.• Be aware and able to enforce all fire-life safety procedures and report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.Assisting the Night Auditor on a night run during their absence.

• Train, supervise and assist Guest Service Agents in their performance of a variety of administrative and guest relations. • Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Oversees the inventory and purchase of office supplies and forms that are required to Front desk operations.• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Direct on the job training. Conduct timely performance evaluations.• Motivate and inspire Front Office team to provide high quality service to the guests.• Maintain effective team communication. Periodically review Front desk operations for efficiency and accuracy.• Conduct daily departmental briefings and schedule meetings as deemed appropriate and necessary.• Create Front desk team schedules that align with the hotel’s occupancy and needs while monitoring overtime and payroll costs.

• Monitors guest satisfaction through personalise recognition and prompt cordial attention, from guest’s arrival to departure. • Monitors Guest Relations personnel, as well as to ensure that repeat guests and other VIP received special recognition and service.• Informs other operating departments such as Housekeeping and Food & Beverage on any matter which concern them.• Assists in identifying training needs, develops formal training plans and implements training session for Front Office team.• Oversees maintenance of efficient repeat guest history system.• Promotes the hotel on-going promotions and in-house facilities to the guests personally.• Reviews VIP lists to check room allocations, amenities and special requests. • Attends to any special request noted from the guest, and informs senior management of special guest related concerns.• Handles guest complaints and refers them as necessary. Follows up on any required corrective action.• Inspect cleanliness and amenities of room guests for special guests. • Attends guest cocktail events, whenever required.• Perform related duties and special projects as assigned such as cocktail party for long - staying guest, courtesy calls to airlines etc.

• Monitoring room allocations and correspondence on everyday operation.• Ascertain all guest history is updated at all times and reviewed before arrival to adapt in every guest needs or preferences.• Escorting guests upon arrival and to brief on the various facilities and services available for them.• Ensure the set-up of the lounge is prepared according to hotel standards and sufficient items (including food and beverages, stationeries) are prepared.• Facilitate discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.• Handle all guest requests and offer available facilities. • Liaise with the companies and other department Coordinators as to amount of guests in-house for breakfast and cocktails.• Note down any positive or constructive comments and hand over to the concerned persons and ensure they are actioned and circulated

"Assistant Bartender"• Ensure that the bar is always fully stocked and that any breakages and shortages are reported immediately.• Ensure that alcohol is only served to customers over the age of 21 as per the current UAE law.• Check and re-stock service stations since service station are in full view of the guests they must be clean, neat and presentable at all times.• Study the menu to gain and understanding of the food offered.• Assists in the maintenance of low operation cost by keeping breakage and waste to the minimum.• To perform all cleaning and mis-en-place duties assigned by the Supervisor.• Must be aware of any special events in the hotel and in the F&B department."Waiter"• Knowledgeable about the ingredients or contents of the menu being offered and use of opening equipment. • With a high degree of accuracy, salesmanship in taking orders and service.• Welcoming guests in a pleasant manner. To ensure that the guest have everything they require during service and assist the other waiters as necessary.• Assists superiors in performance of duties and responsibilities.• Check and re-stock service stations since service station are in full view of the guests they must be clean, neat and presentable at all times.• Report any hazards of health and safety of the guest to the supervisor.