Noel Burke Email and Phone Number

I would describe my current position as technically driven, as well as customer focused. My duties include;- Fix on fail repairs of audio visual / video conferencing systems.- Commissioning, design, training and documentation of new systems.- Customer liaison relating to new works, quotes and support level agreements.- Creating new relationships and refreshing old relationships with both clients, suppliers and manufacturers.- Liaising with technical staff within our many divisions including Electricians, Lighting Technicians and Telecommunications Technicians.These diverse roles expose me to many industry standard Audio/Visual brands including;- Extron- Kramer- Crestron- AMX -Cisco- Polycom- BiAmp- Clearone- PADS- Brightsign- Exterity

Noel’s early experience in customer service, coupled with on-going training and employment in a range of audio visual applications, including help-desk, installations, and maintenance has given him a service oriented work ethic benefiting both Rutledge and their customers. Part of this is an awareness of the urgency of accurately attending to breakdowns, and liaising with the customer in person and by written report during the process. On completion of certificates in Music Industry (Technical Production) Noel worked as the Sound Engineer on a three man team for Carnival Cruise Lines. New Orleans USA. This was a contracted 6 month position. During this time, the ship went into dry-dock, and the team worked in conjunction with Clair Brothers Audio (USA) for complete refits of all audio, lighting and visual systems on the MS Fantasy. After returning to Australia, Noel’s employment with Jaycar Electronics W.A., utilised his experience with electronics, computer systems, components and hardware in a practical and customer friendly manner. The next period was spent upgrading qualifications to include DataInstallation, and multiple aspects of Telecommunications, subsequent to employment with Rutledge Engineering, as a ResidentTechnician for BHP Billiton in Perth. Twelve months later, he returned to the field as a Service Technician which included regional support and maintenance for various clients including BHP, Dept of the Attorney General and the Dept of Education. This led to a promotion to Senior Service Technician, acting in the capacity of Service Manager for some 9 months. Much of this revolved around administrative duties and staff support and supervision.

As a Service Delivery Manager, I am mainly responsible for the installation, configuration, maintenance, and repair of electronic and network equipment.I accomplish highly demanding tasks in a safe and efficient manner, ensuring that the OHS standards are adhered to accordingly. In addition, I conducted trainings to clients as aligned in the equipment guide and usage. I facilitated fly outs for various clients including BHP Iron Ore, Nickel West, Department of the Attorney General, and Great Southern Schools. Throughout my employment within the company, I held multiple roles such as Service Technician, Resident Technician, Senior Technician, and Field Engineer.

As an Assistant Store Manager, I was mainly responsible for providing assistance in the day-to-day operations of the store. I participated in the preparation of staff rosters and pay sheet processing.I also carried out internal and external security checks during opening and closing times. In terms of the technical areas, I played an essential role in providing advice on Audio, Video, Security, Computer, and Power. I performed administrative duties including banking activities such as withdrawal and deposit of funds. Through careful planning and execution, I ensured that sales targets and KPI's are met. I provided excellent customer service by handling inquiries and cases in a prompt and courteous manner.

As an Entertainment Technician, I was mainly responsible for the continuous monitoring and maintenance of operators and other electronic equipment. I assisted in the setup by carrying out the installation of production systems in various venues. I ensured the proper rotation of equipment by removing and disposing the obsolete ones according to proper disposal guidelines.