Noel Charles Backus Email and Phone Number

I have over 15 years of experience in the IT field. Some my strengths:• 3 years of hands-on experience configuring, deploying, and managing wireless networks and related hardware (Cisco & Sonicwall firewalls, managed switches, access points, VPNs, and routers)• 2 years of experience configuring VLANs and VPNs• Ability to troubleshoot, diagnose and resolve technical issues with hardware (servers, workstations, routers, and managed switches) and software (Microsoft Outlook Exchange, DHCP, DNS, third-party applications, etc.) • 5 years of experience with build-out and provisioning of physical servers (HP, Dell, IBM) and desktops as well as limited experience with Apple products in a mixed networking environment.I have proven analytical and excellent problem-solving skills, able to improvise and be resourceful to assist my co-workers and/or advise clients in finding appropriate solutions. With my leadership qualities I have been responsible for managing teams to complete various projects for multi-site clients, taking ownership of their issues onsite. I have strong interpersonal skills and the ability to communicate with patience and clarity with clients on their technical issues, researching questions until resolved satisfactorily.

- Provided remote desktop Support for Win XP and Win7- Performed remote Connectivity via Kaseya, LogmeIn, Join.me- Responded to calls and customer ticketing system using Autotask

- Supervised and Managed Installation crews - Installed and configured Omnicast software as well as analog and IP for camera systems- Designed and fabricated individual custom mounts (indoor & outdoor)- Performed Single, Multi-mode fiber, and Cat5e termination- Installed and configured wireless receivers and transmitters