Noel Cooley Email & Phone Number

Cavan

- To deliver the budgeted KPI plan for the department and any subsequent forecasts - To deliver the Dunnes Stores principles of operations and customer service. - Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy - Ensuring all relevant trading safely and legal policies being in place and adhered to - Maximising sales through analysing sales data, department trading patterns and pre-empting customer needs and demands - In conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales - Demonstrating through role modelling how to deliver excellent customer service ensuring the “Dunnes Stores Experience” customer service programme is delivered - Monitor and address any variations to the cost base of the department on a week to week basis Be constantly on the lookout for innovative ideas inside & outside the business Setting and implementation of the department brand standards ensuring they are achieved through regular monitoring within the agreed operating framework To ensure that the Department complies with the layouts and adjacencies - Responsible for training your team in line with the brand training programme - Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service. - Ensuring all process and business changes are implemented as per the business requirement and on time Provide feedback to senior managers on performance, key customer service developments and operational issues

County Dublin, Ireland

o Responsible for managing the front and back of house operation at Dublin Airport, ensuring all flights are handled in a safe and efficient manner. o Liaising regularly with our handling agents to ensure all procedures were followed and to ensure the correct compliment of staff is provided to support our operation.o Auditing flight departures and arrivals to identify and resolve any trends occurring with our handling agents.o Responsible for raising and investigating safety occurrences in a timely manner. o Provided detailed reports to the Head of Ground Operations relating to ground operations on time performance, trends and safety on a weekly basis.

Dublin

- Ensure all radio calls from inbound flight crew are answered and any problems dealt with efficiently and effectively.- Oversee the day to day running of the operations department.- Ensure that staff levels are monitored on a day to day basis and that the daily mayfly is coverd with the correct amount of staff.- Ensure all health and safety procedures are followed at all times- Ensure all staff are monitor and are in the right place at the right time and are able to turn around a flight efficiently and effectively.- Ensure flight files are filled out correctly for duty manager reports and revenue department- Ensure flight files audits are done and to audits staff out on flight to ensure all staff are performing to airline and Shp standards- Ensure that any damage on Shp equipment is report and fixed efficiently- Maintaining control of all information regarding all customer airlines and to distribute all relevant information accordingly- Updating flight information systems and liaise with relevant departments / out stations - Implementation of any new procedures issued by LMC through memo book and ensure all staff understand and sign memos. - Ensure Station Occurrence Report are filled out for any incident that may occur on station e.g. Aircraft delays , Operational Incidents , Aircraft Damage.

Dublin Airport

- Safe and efficient turnaround of an aircraft. - Ensure the weight and balance of an aircraft is closely monitored at all times. - Ensure trim setting is monitored to maximize fuel efficiency- Ensure Heath and safety procedures are followed at all times on the ramp.- Monitor any dangerous goods being loaded on an aircraft.- Ensure all dangerous goods are free of damage and are tied down and secured safely to prevent any damage during transit.

Dublin Airport

- Coordinate the running of the baggage hall - Ensure all bag tags are placed on the bingo card and sent to the correct flights.- Monitor unit load device stock levels for company's we handle- Monitor staff levels on a day to day basis - Report any damaged bags to baggage tracing department- Ensure all health and safety procedures are followed at all times

Dublin Airport

- To load and unload passenger baggage and cargo.- To check all dangerous goods are labelled and free off damage before being loaded onto an aircraft.- To secure all dangerous goods loads with tie down to prevent any damage during transit.- To delegate staff with jobs on a flight to ensure the fastest and safest possible turnaround.- Ensure that health and safety procedures and followed at all times on the ramp

Dublin, County Dublin, Ireland

- Support the Store Manager in the day-to-day operations of your store - Target driven approach to KPI’s - Manage, motivate and develop the store team - Maintain excellent shop floor presentation. - Ensure adequate stock levels are maintained at all times. - Lead by example - Consistently deliver excellent customer service.