Customer Success Manager, Amazon
Current• Subject Matter Expert and leader of an Amazon e-commerce team that achieved a 17% increase in revenue in 2022.• Collaborated with Marketing, Sales, and Procurement to assess a multimillion-dollar account's quarterly performance, pinpoint performance-limiting factors, and implement lasting high-impact remedies.• Presented top management with fresh product lifecycle ideas to go live with products on time and within the set budget.• Managed and maintained the vendor relationship… Show more • Subject Matter Expert and leader of an Amazon e-commerce team that achieved a 17% increase in revenue in 2022.• Collaborated with Marketing, Sales, and Procurement to assess a multimillion-dollar account's quarterly performance, pinpoint performance-limiting factors, and implement lasting high-impact remedies.• Presented top management with fresh product lifecycle ideas to go live with products on time and within the set budget.• Managed and maintained the vendor relationship between Amazon Consumers to Upper management to establish an excellent customer service framework Show less